Healthcare Program Administrator - Service Lines*

Job Description:

Healthcare Program Administrator - Service Lines*

Description

The Job

Arrowhead Regional Medical Center (ARMC) is recruiting for a Healthcare Program Administrator who provides service line leadership in collaboration with physician dyad partners to ensure quality outcomes, regulatory compliance, financial stewardship, patient experience, and growth objectives are achieved. The incumbent will be responsible for the coordinated performance of an assigned clinical portfolio and will operate with a high degree of independence and accountability, supporting the dyad partnership model between physician leadership and administration. In addition, the incumbent will be responsible for service line performance management; financial oversight and cost containment; volume growth and market development; quality and patient experience outcomes; throughout and operational efficiency; and alignment with organizational strategic goals.

Duties include, but are not limited to the following:

• Leads operational oversight of assigned service line(s) in partnership with administrators and physician leaders; establishes service line priorities, performance targets, and resource allocation strategies aligned with organizational strategic goals.
• Develops and monitors service line dashboards including quality KPIs, financial performance, productivity, patient access, patient throughput, case mix index, regulatory readiness, and patient experience metrics; analyzes trends and implements corrective action plans.
• Collaborates with clinical directors, unit managers, clinic managers, revenue cycle, CDI, revenue integrity, supply chain, and informatics to optimize service line operations and financial performance.
• Oversees development and implementation of service line business plans, growth strategies, and market expansion initiatives; evaluates volume projections, payor mix, and reimbursement implications.
• Supports value-based programs, pay-for-performance initiatives, and population health strategies impacting the service line; ensures compliance with regulatory, accreditation, and licensing requirements.
• Identifies operational inefficiencies and leads process improvement initiatives related to scheduling, staffing models, departmental coordination, access management, supply utilization, and workflow redesign.
• Monitors service line budget performance including labor management, premium pay utilization, contract labor, vendor agreements, and cost-per-case or cost-per-unit metrics; recommends financial strategies.
• Coordinates weekly or recurring service line governance meetings; ensures transparency of results through dashboards, departmental boards, and internal communication platforms.
• Conducts operational analyses, audits, and special studies related to service line performance; prepares executive-level reports and presentations with actionable recommendations.
• Acts as liaison between medical staff, hospital leadership, support services, external agencies, community partners, and regulatory bodies regarding service line initiatives and performance.
• Assesses educational and training needs related to service line objectives; coordinates staff development initiatives to support quality improvement and operational excellence.
• Attends professional meetings, conferences, and legislative updates; ensures service line alignment with emerging healthcare trends and regulatory changes.

*Official Title: Healthcare Program Administrator. To learn more go to the Healthcare Program Administrator Job Description.

ARROWHEAD REGIONAL MEDICAL CENTER

Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school.

To find out more about Arrowhead Regional Medical Center, please visit: www.arrowheadregional.org

EXCELLENT BENEFITS

To review job-specific Benefits refer to:

Summary of Benefits

Memoranda of Understanding MOU

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants selected for these positions must pass a background investigation, drug test, verification of employment history, and education check.

Visa Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Candidates must meet both of the following:

EXPERIENCE: Three (3) years of experience managing healthcare operations, service line performance, or healthcare program administration, which includes responsibility for quality outcomes, financial performance, and operational efficiency.

-AND-

EDUCATION: A Bachelor's Degree in Healthcare or Business Administration, Nursing, or a closely related field.

Selection Process

Application Procedure : Please complete and submit the online employment application and supplemental questionnaire by Friday, April 3, 2026 at 5:00pm . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process

Exempt Unit-Group D

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 4/3/2026 5:00 PM Pacific

Salary:

$105,019.20 - $150,612.80 Annually