Golf Shop Lead (Austin Parks and Recreation)

Job Description:

Golf Shop Lead (Austin Parks and Recreation)

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Golf Shop Lead

Purpose:

Under close supervision, this position coordinates and performs various customer services in the operation of a golf shop.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Coordinates work of other golf shop personnel in the sale of golf equipment and supplies.
  
• Oversees the collection of payments for retail sales and rental of range balls.
  
• Accounts for all money received.
  
• Oversees the rental of carts and collection of greens and cart rental fees.
  
• Assigns phone coverage.
  
• Answers and assists other golf shop personnel with, golf shop service related questions.
  
• Oversees the arrangement of merchandise.
  
• Performs support services for tournaments.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others. May perform the duties of Golf Shop Associates
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of golf courses and golf shop products.
  
• Knowledge of City practices, policies and procedures.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in planning and organizing.
  
• Ability to operate cash register and make change.
  
• Ability to lead and train others.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent plus one (1) year of retail business work experience.
  
• Experience may substitute for education up to four (4) years.
  

Licenses and Certifications Required:

• Valid Texas Driver License.
  

Preferred Qualifications

Preferred Experience:

• Experience working in a golf pro shop or golf retail shop providing customer service.
  
• Experience operating a cash register including cash transactions, checks, and charges, and compiling revenue reports for a golf course.
  
• Retail merchandising experience including maintaining store inventories, and ordering, stocking, and pricing merchandise for golf courses or golf retail shops.
  
• Golf industry experience including an advanced understanding of the rules of golf, familiarity with golf merchandise and equipment, and tournament work experience.
  

Preferred Skills:

• Knowledge of RecTrac or similar Point of Sale (POS) system software.
  
• Basic knowledge of Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
  

Other:

• Ability to travel to more than one work location.
  

Notes to Candidate:

The City of Austin Parks and Recreation (APR) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

The purpose of the Golf Shop Lead position will be to serve as support for the Director of Golf and the Golf Professionals. The focus of this position will be to collect and account for golf fees and services and to assist staff in providing the highest level of customer service to our golf clients.

Application Instructions/Job Requirements:

• Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application.
  
• Skills Assessments: Skills assessment(s) may be required as part of the recruitment process.
  
• Virtual Interviews: APR may conduct virtual interviews.
  
• Driver Safety Standards: This position requires candidate to possess a valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. If you cannot meet these conditions, you may be deemed ineligible for this position.
  
• Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview.
  
• Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to thirty-five (35) pounds. Work environment includes inside and outside environmental conditions, extreme temperatures, and you must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues.
  

Other Information:

• Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
  
• 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation. Decisions on assigned selection will be made at the time of hire based on the business needs of the department.
  
• Tobacco and Vape-Free Workplace: All APR work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APR work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises.
  

Work Location:

Lions Golf Pro Shop - 2901 Enfield Road, Austin, TX 78703

Work Schedule:

• Variable Work Schedule - this is a 40 hour per week position and shifts for this position will vary.
  
• May be required to work during special events, evenings, weekends & holidays.
  
• Work schedule and location is subject to change based on department needs and programs.
  
• May be required to work during city emergencies such as extreme weather events.
  

Salary Range:

$22.05 - $24.26 per hour.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-03-26