NCSD Division Manager

Job Description:

NCSD Division Manager

Description

Full-time position available with the Neighborhoods and Community Services Department, Regulated Industries Division, located at 635 Woodland Ave.
Salary Starting at: $6,489/month
Normal Work Days/Hours: Monday-Friday 8:00a.m.-5:00p.m. with telework options available after completion of 6-month probationary period.
Application Deadline Date: March 11, 2026


Responsibilities

• Manages office operations.
• Reviews applications and issue permits and licenses for liquor licensed businesses, dance halls, haunted houses, adult entertainment businesses, taxicab vehicles, livery vehicles, sightseeing vehicles, day labor businesses, short term loan establishments, salvage yards, secondary metal recycling businesses, tire dealers, and vehicles towed from private property.
• Monitors liquor licensed businesses through inspections and undercover investigations to try to ensure public safety measures as outlined in the ordinance are being met (not selling to minors, not overserving customers, not allowing illegal or detrimental forms of entertainment, not allowing illegal substances to be openly used on the premises, etc.).
• Monitors and develops enforcement strategies regarding vehicles for hire (livery, taxicab, and pedicab vehicles) to try to ensure there are no public safety issues.
• Identifies, writes, and updates standard operating procedures for the division.
• Oversees and monitors the budget to look for trends or errors in money spent.
• Organizes and participates in the Alcoholic Beverage Advisory Group meetings.
• Conducts presentations for neighborhood associations and city council.
• Writes new and revises existing city ordinances when needed.
• Mediates liquor license issues between applicants and neighborhoods when needed.
• Conducts informal dispositions with permit holders involved in ordinance violations.
• Reviews all Union cases that come before the division.
• Serves as the hearing officer whenever there is a dispute or ordinance violation with a permit or license that does not have a board holder to hear the case.

Qualifications

REQUIRES Accredited Bachelor's degree and five (5) years of related professional experience of a progressively responsible nature in a public or private sector program that includes one of the following: neighborhood preservation, enforcement or engagement; environmental policy and/or compliance; cultural arts; resident/business customer center management; animal control or resident assistance programs. OR Accredited Master's degree and three (3) years of related professional experience in a public or private sector program that includes one of the following: neighborhood preservation, enforcement or engagement; environmental policy and/or compliance; cultural arts; resident/business customer center management; animal control or resident assistance programs. OR High School diploma or equivalent and nine (9) years of related professional experience of a progressively responsible nature in a public or private sector program that includes one of the following: neighborhood preservation, enforcement or engagement; environmental policy and/or compliance; cultural arts; resident/business customer center management; animal control or resident assistance programs. Must pass a background check as prescribed by the City.


Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).