Public Health Operations Technician

Job Description:

Public Health Operations Technician

Description

Requirements

MOS Code: None

Education and Experience : A High school or equivalent (GED), or higher and four (4) years of customer service field experience which involved applying standard practices to independently resolve customer service problems, including one (1) year of supervisory experience.

Licenses and Certificates : Texas Class “C” Driver’s License or equivalent from another state.

General Purpose

Under direct supervision, administers, supervises and participates in community and services provider outreach, clinic operations, public contact and customer service activities for public health programs. Works with assigned program staff to determine program efficiencies, effectiveness, and requirements.

Typical Duties

Provide guidance and direction for daily clinic or office operations. Greet customers and visitors to the office, ensuring guests are comfortable and relate to the right office personnel. May conduct community outreach, public contact and customer activities. Involves: Establish monthly schedules; preparing, maintaining, reviewing and analyzing records, reports and work statistics to determine program efficiency, effectiveness and adherence to requirements. Monitor and supervise customers and public contact activities; outreaching to, coordinating and communicating with community agencies and programs. Monitor the eligibility criteria for public service provision and explain or interpret other requirements. Recommend changes in operations and policies. Assist in preparation of work plans and budgets. Involves: Monitoring inventory and projecting needed resources. Manage schedules for conference and community spaces. Manage incoming and outgoing correspondence, including emails, faxes, mail and packages. Filing and organizing records, invoices, and other documentation. Submit work orders and scheduling repairs for general office space and equipment. Other duties as assigned.

Analyze and resolve complex customer service cases. Involves: monitoring and analyzing customer contact center; research and responds to customer complaints; ordering field investigations to resolve complaints; interpreting and explaining Department of Public Health administrative and program rules, policies, and procedures in response to questions and complaints from customers and referring agency personnel. Maintain and complete required trainings and continuing education hours as specified by program.

Supervise assigned personnel. Involves: scheduling, assigning, instructing, guiding, checking and evaluating work. Perform duties of co-workers or subordinates to ensure continuity of operations during absences. Provide internal training to staff as well as training to other programs when requested. assuring adherence to personnel rules and regulations, standards of conduct, work attendance and safe work practices; counseling, motivating and maintaining harmonious working relationships among subordinates; recommending staffing and employee status changes; interviewing applicants.

General Information

For complete job specification, click here

Note: This is an unclassified contract position. Grant Funded.

Note: Applicants are encouraged to apply immediately. This position will close when a present number of qualified applications have been received.


Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Determined by agreement

Closing Date/Time: 3/3/2026 11:59 PM Mountain

Salary:

$44,648.45 - $66,079.70 Annually