Victim Services Supervisor

Job Description:

Victim Services Supervisor

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Supervisor, Victim Services

Purpose:

Under general direction, this position is responsible for supervising and coordinating the daily activities of personnel in support of the Austin Police's Victim Services Counseling Program.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Promotes the development of employees’ clinical skills, therapeutic frameworks, approaches, and modalities through observation, assessment, and evaluation, and utilizes supervisory evidence-based techniques to solve problems and implement intervention.
  
• Determines goals, objectives, and resource requirements for Victim Services programs.
  
• Participates in the preparation and monitoring of the division budget.
  
• Researches and prepares narrative material for grant proposals, annual reports, and other documentation as required and requested.
  
• Provides incident command leadership and preparedness for critical incident scenes and disasters.
  
• Assigns projects, sets schedules, and monitors task completion for timeliness, accuracy, and effectiveness.
  
• Evaluates program effectiveness to develop improved methods.
  
• Provides the required hours of individual and group clinical supervision to employees pursuing Licensed Clinical Social Worker and Licensed Professional Counselor licensures.
  
• Conducts media interviews in collaboration with Austin Public Information Office. Prepares for and testifies in court as a fact or expert witness.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of counseling, theoretical frameworks, and techniques.
  
• Knowledge of mental health issues, trauma, and victimology.
  
• Knowledge of Critical Incident Command.
  
• Knowledge of police operations and investigative procedures.
  
• Knowledge of Victim Assistance best practices.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Skill in trauma and crisis counseling.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to train others.
  
• Ability to establish and maintain good working relationships with other City employees, external agencies, and the public.
  

Minimum Qualifications:

• Graduation with a master’s degree from an accredited college or university in a mental health-related field, plus five (5) years of experience in clinical mental health counseling and crisis management, including at least one (1) year in a lead or supervisory capacity.
  
• Licensed Social Worker, Professional Counselor, or Marriage and Family Therapist may substitute for two (2) of the required years of experience.
  

Licenses and Certifications Required:

• Licensed Clinical Social Worker (LCSW) or
  
• Licensed Professional Counselor (LPC) or
  
• Licensed Marriage and Family Therapist (LMFT)
  
• Valid Class C Driver License
  

Notes to Candidate:

Location: 715 E. 8th Street

Hours: Monday-Friday, 8:00 am-4:00 pm; one evening per week in lieu of regular business hours to support needs of the unit.

Salary: $65,390.00 - $81,740.00

Victim Services Supervisors promote the development of employees’ clinical skills and therapeutic frameworks, & modalities through observation, assessment and evaluation and utilize supervisory evidence-based techniques to solve problems. The counselors they supervise provide crisis counseling, advocacy, justice support, safety planning, and information and referrals to victims and witnesses of crime. The supervisor coordinates and monitors daily job assignments of counselors which includes ensuring staffing levels are adequate.

The Victim Services Supervisor coordinates and monitors daily job assignments of Victim Services counselors which includes ensuring staffing levels are adequate. They will also promote the development of employees’ clinical skills, therapeutic frameworks, approaches and modalities through observation, assessment and evaluation. The supervisors are expected to utilize evidence-based techniques to solve problems and implement intervention. They will assign projects and monitor task completion for accuracy and effectiveness. In addition, they assist in determining goals, objectives, and resource requirements for Victim Services programs. In the event of a large scale or critical incident, the supervisor provides incident command leadership and preparedness

Victim Services within law enforcement is a unique support service employing highly skilled professionals with master’s degrees in a mental health-oriented science. This position requires specific experience and knowledge in mental health issues, trauma, victimology, clinical supervision approaches, operations management/oversight, Critical Incident Command, police operations, vicarious trauma and victim assistance best practices. Additionally, skills such as trauma and crisis counseling, employee development, effective communication and writing skills are necessary.

Driving Requirement:

This position requires a Valid Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

If you are selected for an interview:

• Please bring the contact information for at least four (3) references.
  
• If you are identified as a top candidate, verification of your education (which may include your official college transcript, high school diploma or GED ) may be required. You must provide proof of education from an accredited organization/institution.
  

When completing the City of Austin employment application:

• All relevant employment (work/volunteer) must be included in the online application to be considered for this position. A detailed, complete employment application is required. In addition, the resume information must match the information on the application. Please be sure to highlight your lead or supervisory experience.
  
• Please be sure to provide job title and employment dates for all jobs. Please include contact information for previous employers.
  
• The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Incomplete applications will not be considered. Please include contact information from previous employers.
  
• Starting salary will be based on overall relevant experience and education.
  
• A resume is required but will not substitute for a complete COA application. Please be sure the positions and employment dates listed on your resume match you application.
  

To view the City of Austin Recruitment Video, please click here!

CBI :

Must pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Benefits:

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information.

Secondary Employment:
All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD , as well as current APD employees considering Secondary employment.
  

To learn more about working with the City of Austin, click here to watch a short video!

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-03-10