IT Support Specialist III - Assessor's Office

Job Description:

IT Support Specialist III - Assessor's Office

Description

Job Posting Closes at 11:59PM on:
03/03/26
Division:
Assessor Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

The IT Support Specialist III - Assessor’s Office performs specialized, complex IT technical support, customer service, and desktop support functions. Answers questions, identifies root causes, and resolves computer problems in person, via telephone, or electronically. Provides assistance in the use of computer hardware, software, and online applications. Identifies and implements improvements to IT support processes and procedures.

Work includes various tasks involving data analysis, data entry, verification, and complex administrative business process support. Tasks focus on processes within the office’s software application and the use of Excel, SQL, SSRS, and Crystal for querying and reporting. Provides customer service and information to the public and other county departments, as needed.

SCHEDULE:

This position will be Monday-Thursday and requires in-office support, 7:00 AM - 5:00 PM.

COMPENSATION:

Hiring Range: $30.37-$34.17 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Develops and utilizes Excel, SQL, SSRS and Crystal reporting services to create, extract, analyze, and manipulate data for reporting, quality assurance, and decision-making support. Review and validate data for accuracy and compliance with external reporting requirements (tax roll, notices, abstract), performing QA/testing, data correction, and assessment software troubleshooting, upgrades, patches, and fixes.
• Answer user inquiries regarding computer software or hardware operations; diagnose, troubleshoot, and resolve technical problems. Determine root causes of complex hardware and software issues, conduct diagnostics, and provide feedback and instructions to users. Escalate issues to subject matter experts or vendors as appropriate.
• Performs computer systems administration and support tasks, including installation, configuration, and maintenance of PC hardware, operating systems, software, peripherals, mobile devices, audiovisual systems, and online applications, including support within a networked enterprise environment.
• Maintains records of data communications, issues, remedial actions, and installation activities.
• Develops training materials and procedures and train users and team members on hardware, software, and business processes. Maintains and expands technical knowledge through ongoing training.
• Confer with staff, users, and management to establish requirements for new or modified systems. Identify and implement improvements to IT support processes and procedures.
• Conduct office automation feasibility studies, including workflow analysis, space design or cost comparison analysis.
• Maintain and build knowledge and skills on new business and technology trends that affect the business environment.
• Applies and supports digital accessibility standards for web content.
• Performs business process support, including document processing, mail merges, scanning solutions, secure file handling, and technical/application support for internal staff and external users.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• 3 years of work-related experience in IT support, network support, administrative support, and data support.
• Bachelor’s degree in computer science, information technology, or related field.
• Note an equivalent combination of education and experience is acceptable.

Preferred Working Knowledge, Skills and Abilities:

• 3 years plus HDI Help Desk Analyst and/or Systems Administration experience.
• 3 years plus hands-on hardware support experience.
• Asset management experience.
• IT Ticketing system experience.
• Proficient in using Microsoft Office Suite.
• Ability to articulate clearly and effectively to varying levels of customer.
• Experience with digital accessibility standards.
• Strong written and verbal communication.
• Work independently and as part of a project team.
• Hands-on experience in SQL, SSRS and Crystal.
• Experience supporting enterprise or line of business applications.
• Proficient in Microsoft Excel to calculate, analyze, track and review data.

ADDITIONAL JOB INFORMATION:

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected] . This contact is for accommodation requests only and cannot provide application status updates.

• Criminal History and MVR Background Checks are required for every position.
• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or [email protected]

Education:

Experience:
Work Experience: Minimum three years

Certifications:

Languages:

Category:
Information Technology Services