Facilitator & Learning Operations Specialist II

Job Description:

Facilitator & Learning Operations Specialist II

Description

Job Posting Title
Facilitator & Learning Operations Specialist II

Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization
340 Human Resource

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Full time

Job Type
Regular

Compensation
The annual salary for this position is up to $61,000.00, based on education and experience

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description

Location : OKC - 123 Robert S. Kerr

Salary : up to $61,000.00, based on education and experience

Full Time /Part Time : Full Time

Work Schedule : Monday - Friday

Primary Hours : 8am - 5pm

Position Description:

The Facilitator & Learning Operations Specialist II is responsible for supporting the HR Organizational Development & Workforce team by delivering in-person and virtual training, managing learning operations, and providing essential support to agency-wide development programs. This role bridges facilitation, learning administration, and program coordination to ensure high-quality learning experiences and smooth operational execution.

Position Responsibilities/Essential Functions:

The functions performed will vary but may include the following:

• Manage and prioritize time effectively
  
• Facilitate engaging in-person and virtual training sessions, supporting participant engagement by leading activities, guiding discussions, and providing appropriate follow-up communication
  
• Deliver content developed by the Instructional Design team with accuracy, consistency, and fidelity to the intended learning objectives
  
• Work closely with the Instructional Design team to provide facilitation insights, learner feedback, and recommendations based on session observations and participant engagement.
  
• Support leadership development initiatives through high-quality presentation and facilitation skills
  
• Help prepare materials, handouts, surveys, and follow-up resources, aligned with agency and departmental standards and expectations.
  
• Prepare training rosters, sign-ins, attendance,and operational materials
  
• Create courses, sessions, and learning programs in the LMS (Workday Learning or other platforms)
  
• Assist with scheduling training sessions, reserving rooms, and coordinating logistics as needed
  
• Troubleshoot basic LMS access or enrollment issues and assist users with navigating the learning platform.
  
• Award credit for training completion and maintain accurate attendance records
  
• Manage requests submitted through the Center of Excellence (COE) ticketing system
  
• Help coordinate leadership development and employee learning initiatives as assigned
  
• Support activities for the agency’s internship and mentorship programs
  
• Support co-facilitation and peer observation efforts as part of facilitator development
  
• Support audit readiness related to mandatory or compliance-based training
  
• Monitor LMS data accuracy and escalate system issues or trends to appropriate stakeholders
  
• Serve as a point of contact for internal stakeholders regarding training schedules, participation, and learning requirements
  
• Support onboarding and orientation-related learning activities as assigned
  
• Identify opportunities to streamline workflows related to scheduling, enrollment, attendance tracking, and reporting
  
• Being present at the office is an essential function of the job
  
• Other duties as assigned
  

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  
• Works effectively in team environment, participating and assisting their peers.
  

Minimum Qualifications:

Bachelor’s degree in communications, business, public administration or closely related degree, plus one year of technical experience or a combination of education and experience, substituting one year of qualifying experience for each year of the bachelor’s degree plus one year of experience in education or training; or a master's degree in adult education or human resource development.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
  
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
  

Valued Knowledge, Skills and Abilities

• Knowledge, Skills and Abilities required at this level include knowledge of adult education principles and techniques; of classroom and on-the-job training principles; of various types of equipment and materials used in conducting training; of curriculum development methods and techniques; and of software used for rapid online course development.
  
• Facilitation Excellence - skilled in leading discussions, guiding groups, managing engagement
  
• Presenting and facilitating in-person and virtual learning experiences
  
• Emotional intelligence and strong situational awareness, with the ability to read a room, build rapport with participants, colleagues, and agency stakeholders and adapt facilitation style accordingly
  
• Ability to facilitate sensitive topics professionally
  
• Experience using virtual facilitation tools (Zoom, Teams, and similar tools)
  
• Strong written and verbal communication skills; ability to tailor messaging based on audience
  
• Proficient in Microsoft 365 Office Suite, Adobe Acrobat, and willing to learn Smartsheet, and/or other database tools as necessary
  
• Willingness to learn instructional design principles and agency training standards
  
• Ability to review data, assess outcomes, and present actionable insights
  
• Exceptional attention to detail
  
• Adaptability in change management; ability to work within shifting priorities and deadlines
  
• Ability to effectively manage multiple projects, timelines, and competing tasks
  
• Customer service orientation with friendly, responsive support to internal and external stakeholders
  

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and listen. Frequent use of hands for typing, handling materials, and general office tasks is expected. Occasional walking, standing for long periods of time, and reaching with hands and arms may be required. The employee must regularly lift and/or move 10-25 pounds. To support meetings, trainings, and agency initiatives, this position requires travel within Oklahoma and potentially to other states. Such travel may occur beyond standard business hours, and the employee must be willing to complete all job-related travel as required. Being present at the office is an essential function of the job.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact