Health Plan Outreach Representative

Job Description:

Health Plan Outreach Representative

Description

The Position

Bargaining Unit: Local 856 - Health Services Unit

Closing Date: December 10th, 2025

Health Plan Outreach Representative

Why Join Contra Costa Health?

Contra Costa Health is the largest county department in Contra Costa County with over 4,700 employees. Our mission is to care for and improve the health of all people in Contra Costa with special attention to those who are most vulnerable to health problems. We provide services through nine operational areas: Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Health, Housing & Homeless Services, Public Health, Contra Costa Regional Medical Center & Health Centers and Detention Health.

Contract Costa Health Plan (CCHP) Case Management team is looking to fill one (1) vacant Health Plan Outreach Representative (HPOR) position! This position will be located in Martinez.

Our Case Management team works closely with Medi-Cal, (future) Medicare, and Commercial members to assess their needs, coordinate care, and connect them with medical, behavioral health, and social support services. By addressing complex health and social needs, we help members achieve better outcomes and live healthier, more independent lives.

Through the CalAIM Department, which oversees Enhanced Care Management (ECM) and Community Supports, our team helps remove barriers to care such as transportation, housing, nutrition, and other social determinants of health. We collaborate with providers, community organizations, and other health plan teams to ensure members receive holistic, person-centered support that addresses both medical and non-medical needs.

In this role, you’ll have the opportunity to make a tangible impact by guiding members through the health care system, improving access to services, and helping them navigate complex programs. You’ll gain experience in innovative care delivery, work alongside passionate professionals, and contribute to programs that advance health equity across Contra Costa County. Every day, your work directly supports members in achieving better health outcomes and a higher quality of life.

We are looking for someone who:

• Is passionate about helping CCHP members navigate the health care system and access the services they need.
• Has strong communication and interpersonal skills and can build trust with diverse populations.
• Is organized, detail-oriented, and able to manage multiple outreach and care coordination tasks.
• Is able to work collaboratively with providers, community organizations, and internal teams to ensure members receive holistic, person-centered support.
• Is motivated to support innovative programs like Enhanced Care Management (ECM) and Community Support under CalAim
• Has experience or interest in case management, health education, or community outreach
• Is committed to improving health equity and outcomes for members in Contra Costa County

What you will typically be responsible for:

• Educating members about their benefits and Case Management/CalAIM programs.
• Welcoming new members and connecting them with services and resources.
• Helping members navigate medical, behavioral health, and social support services.
• Assisting with member questions, concerns, and complaints in a professional and caring manner.
• Making and receiving calls to schedule appointments and follow up with members.
• Representing the Health Plan at community events, outreach activities, and provider meetings.
• Keeping accurate records of member interactions and program participation.

A few reasons why you might love this job:

• Make a real difference by helping members access health care and community resources.
• Work on innovative Case Management and CalAIM programs like Enhanced Care Management and Community Supports.
• Collaborate with a passionate, mission-driven team focused on improving health outcomes.
• Engage directly with members and the community through outreach and education.
• Gain valuable experience in case management, care coordination, and holistic care.

A few challenges you might face in this job:

• Helping members navigate complex health care and social service systems.
• Addressing multiple needs at once, including medical, behavioral health, and social supports.
• Engaging members who may be difficult to reach or hesitant to participate in programs.
• Managing competing priorities and keeping accurate records of outreach and follow-up activities.

Competencies Required:

• Customer Focus: Attending to the needs and expectations of customers
• Group Facilitation: Enabling constructive and productive group interaction
• Informing: Proactively obtaining and sharing information
• Oral Communication: Engaging effectively in dialogue
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Influencing: Affecting or changing others’ positions and opinions
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please click here .

The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

License Required: Possession of a Valid California Motor Vehicle Operator's License

Education: Possession of a high school diploma, G.E.D. equivalency or California High School Proficiency Certificate.

Experience: One (1) year of full-time, or its equivalent, experience performing marketing, sales, promotions, customer service or field service activities in a managed care program working with low income populations.

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Training & Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 12/10/2025 11:59 PM Pacific

Salary:

$70,477.91 - $88,017.26 Annually