Emergency Medical Services Coordinator

Job Description:

Emergency Medical Services Coordinator

Description

The Position

Join a team dedicated to delivering the highest level of emergency medical care to the Riverside community. The Riverside Fire Department is seeking a dynamic and passionate EMS Coordinator to help lead, educate, and elevate our EMS program. This position offers a flexible 4/10 schedule and the opportunity to shape the skills of our firefighters, ensuring they provide exceptional service when it matters most!!

The City of Riverside Fire Department is accepting applications for the position of Emergency Medical Services Coordinator to fill one (1) current vacancy. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.

Under general supervision, the Emergency Medical Services Coordinator plans, coordinates, and oversees all aspects of the Fire Department’s Emergency Medical Services (EMS) Program. This position assists in the development, implementation and evaluation of EMS objectives, policies, procedures and training and operating standards; and to do related work as required.

Supervision Received and Exercised
Receives general supervision from the Fire Battalion Chief. This position does not exercise supervision.

Reports To: Fire Battalion Chief

Work Performed

Duties include but are not limited to the following:

• Review, monitor and revise continuing education program course content to ensure employees meet state and national requirements; conduct and/or schedule and coordinate training.
• Investigate complaints and inquiries related to EMS; oversee, recommend and coordinate corrective action.
• Develop and maintain positive communications and working relationships with other departments, divisions, and outside agencies and organizations; represent the Fire Department on all state and local EMS activities; research, prepare and present various reports and public presentations related to the City's EMS program.
• Assist in the testing, evaluation and selection of personnel; train all current and new paramedics and emergency medical technicians.
• Participate in developing ongoing dispatcher training programs and curriculum for the Emergency Medical Dispatch program; facilitate Cardiopulmonary Resuscitation (CPR) training and other mandatory training as required for EMD dispatchers.
• Evaluate the knowledge and skills of Public Safety Dispatchers in the area of Emergency Medical Dispatch through observation, and by administering written and practical exams to ensure performance standards.

Knowledge, Skills & Abilities
Knowledge of:

• Operations, services and activities of an Emergency Medical Services program.
• Modern and complex principles and practices of public safety and EMS operations.
• Modern methods used to develop, implement, and monitor an EMS program Pre-hospital care system and emergency health care practices and procedures.
• Management skills necessary to plan and organize tasks.
• Concepts and principles of EMS Quality Improvement.
• Pertinent federal, state, and local laws, codes and regulations.
• Proper operation of radio, telephone, computer-aided dispatch (CAD), and other types of communications equipment.
• State and local laws and regulations relating to Emergency Medical Programs and Services.
• Modern office methods, equipment and procedures.

Ability to:

• Organize, plan, implement and assume management of the EMS program, including scheduling, coordination and conflict resolution.
• Evaluate provision of paramedic and EMT medical care through direct observation and review of medical reports.
• Be proactive in anticipating and preparing for changing trends in the provision of health care in general and EMS in particular.
• Train and evaluate EMS and EMD personnel for compliance with pertinent federal, state and local laws, codes and regulations.
• Monitor the accuracy and quality of emergency medical service calls.
• Understand and interpret rules and procedures, provisions of federal, state and local laws and explain them to others.
• Operate and control radio-telephone, computer terminal, and other office equipment.
• React quickly, efficiently and calmly in an emergency situation and adopt effective course of action.
• Establish and maintain effective working relationships with others.

Qualifications

Recruitment Guidelines:

OPTION I

License: Possession of a valid license to practice as a Registered Nurse in the State of California.

Experience: Two years of experience as a Registered Nurse in an acute care hospital setting, one year of which must have been in an emergency department.

OPTION II

Certificate: Possession of a certificate as an Emergency Medical Technician (Paramedic), and possession of an Advanced Cardiac Life Support certificate as defined by the American Heart Association.

Experience: Four years of experience as an Emergency Medical Technician (Paramedic).

Necessary Special Requirements:

• Possession of EMT Paramedic certification or California Registered Nurse Licensure.
• Attainment of an Advanced EMD Certification through the National Academies of Emergency Dispatch within the probationary period.
• Possession of, or ability to obtain prior to appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.

Highly Desired Qualifications:

• Advance Cardiac Life Support (ACLS) Instructor, Pediatric Advanced Life Support (PALS) Instructor, Cardio Pulmonary Resuscitation (CPR) Instructor, Heart Saver Instructor, Prehospital Trauma Life Support (PHTLS) Instructor or the ability to obtain within 18 months of employment.
• Qualified as a Riverside County Emergency Medical Service Agency Continuing Education provider or ability to obtain status during probation.
• Possession of Designated Infectious Control Officer Certification or the ability to obtain during probation.

Selection Process

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:
Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:
An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ .An advanced-level degree from an accredited US college or university.
All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Benefit Level II includes Senior Management, Management and Professional classifications (Exempt)

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
  
• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
  
• Health Insurance - The City offers six health insurance plans and contributes up to $1,734 per month for HMO plans (family coverage).
  
• Dental Insurance - The City provides three dental insurance plans and contributes up to $85 per month.
  
• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
  
• Life Insurance - The City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k).
  
• Deferred Compensation - The City will contribute the following amounts per month, with a minimum employee contribution of $12.50 per check:
  
  • Management and Professional Units: $150/month
  • Senior Management Unit: $175/month
  
  
  
• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the Fringe Benefits and Salary Plan for specific details.
  
• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
  
• Long Term Disability - The City offers optional enrollment in the Long-Term Disability Plan.
  
• LegalEase Plan - Optional legal services plan for employees and eligible dependents.
  
• Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents.
  
• Vacation Accrual - 0-9 yrs. = 144 hrs., 10+ yrs. = 184 hrs.
  
• Administrative Leave -
  
  • Management and Professional Units: 64 hrs. per fiscal year.
  • Senior Management Unit: 80 hrs. per fiscal year.

For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

Closing Date/Time: 1/4/2026 11:59 PM Pacific

Salary:

$89,724.00 - $132,600.00 Annually