Patient Services Specialist

Job Description:

Patient Services Specialist

Description

Patient Services Specialist
Lubbock
40257BR

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Major/Essential Functions

• Monitors nursing processes to determine patients' and their families' physical and mental health status, needs, and preferences based upon interpretation of comprehensive health assessment findings. Complies with identifying patient needs and assists in resolving patient needs or requests within 24-48 hours.
• Monitors communication of patient data using Electronic Health Record to support decision-making for the delivery of optimal patient care.
• Works closely with faculty physicians to fill medication refills, schedule procedures, obtain MRI or procedure and lab results, then report findings to a physician.
• Sterilizes and disinfects medical equipment and instruments. Appropriately documents in log book.
• Patient Intake: Creates patient in-take form. Reconciles patient medications and updates medication list as needed.
• Answers nurse telephone line and triage calls. Ensures patient calls are appropriately documented in patient Electronic Health Record and responds to patient requests within 48 hours of receipt of call.
• Weekly reviews medical supplies to ensure properly stocked.
• Monitors schedules, room utilization and clinic patient flow to ensure maximum efficiency. Calls patients back to the exam room in a timely manner. To ensure Patient Satisfaction, will call early arriving patients back to exam room and contact physician.
• Ensures physician orders for tests, referrals and/or lab tests are in the patient's EMR. Reviews daily report to determine if results are critical or normal.
• Ensures all joint commission standards are met by all clinical staff and providers.
• Will work with Unit Manager and Administrator to create, update and implement nursing policies and patient care policies.
• Works closely with physicians to complete patient paperwork. Expectation is to have paperwork completed within 48 hours.
• Works closely with Unit Manager and Sr. Clinical Dept. Administrator and Dept. Chair to ensure successful Clinical Operations to include patient flow and Patient Satisfaction.
• Completes Annual Nursing Core Competency Training and Skills Fair. PROFESSIONAL DEVELOPMENT: Promote, assess, and evaluate the educational needs and requirements specific to your job discipline.

Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=885307

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.








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