PC Support/Help Desk Technician
City of Sedona Sedona, AZ, US
- Location: Sedona, AZ, US
- Categories: Information Technology and Communication Services
- Job Type: Full Time
- Posted: Feb 14, 2025
Job Description:
PC Support/Help Desk Technician
Description
Summary of positionTo act a first level of support for incoming calls to the IT Department for technical assistance and to install, support, and maintain PC hardware and software. Provide help desk assistance to city employees; troubleshoot problems and take corrective action; and to stay aware of advancements in technology as it relates to the city’s installed systems.
Minimum qualifications
EXPERIENCE AND TRAINING GUIDELINES
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education and Experience:
- High School Diploma or GED
- CompTIA A+ certification with a minimum of four years of PC support experience, including installation, configuration and maintenance of various hardware and software.
- Associate or bachelor’s degree with major course work in computer science or related field plus two years of PC support experience.
Licenses or Certificates:
- Ability to obtain valid Arizona driver’s license within two months of hire.
- Ability to obtain TOC Level D Certification (training and testing provided by the city)
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Expert (MCSE)
- Cisco Certified Network Associate (CCNA)
- 3-day weekends! 4/10 schedule
- Ninety-six hours of PTO time
- 100% City-paid health, dental and vision coverage options for employee
- Substantial contributions to health, dental and vision coverage for dependents including options for 100% paid
- Arizona State Retirement System - The City provides a 1:1 match at 12.27% of the employee's salary
- Paid holidays
- Generous vacation accrual rates
- City provided $50,000 group term life insurance
- Short-term disability
- Deferred compensation - Optional IRS 457 plans
The City of Sedona, located in Arizona’s stunning Red Rock Country, provides exceptional public services and creates a vibrant community for residents and visitors alike. Known for its breathtaking scenery and outdoor recreation, Sedona is a top destination for relaxation and adventure. Join our team and help preserve Sedona’s natural beauty while enhancing the quality of life for all. Our employees are at the heart of making Sedona a welcoming, inspiring place to live and visit. Be part of something remarkable.
Contact Information
City of Sedona
Human Resources
102 Roadrunner Drive
Sedona, AZ 86336
928-203-5038 or 203-5189
HumanResources@SedonaAZ.gov
The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation.