Permit and Licensing Review Analyst

Job Description:

Permit and Licensing Review Analyst

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
• Experience may substitute for education up to four (4) years.

Licenses or Certifications:

• None.

Notes to Applicants
The Permit and Licensing Review Analyst position is responsible for providing a wide variety of technical and specialized duties to ensure compliance with applicable city codes and ordinances for fire inspections, commercial permitting and licensing requirements. The responsibilities include technical inspection scheduling for contractors via phone/online, commercial property data management, entering inspection data in the Records Management System and SharePoint. In addition, auditing property data for inaccuracies, validating property data for inspection requests and answering technical inspection questions.

Daily tasks include, but are not limited to:

• Provides assistance to internal and external walk-in customers by answering applicable requirements related to fire inspections and permits.
• Performs in-depth research to schedule fire system, life safety and annual state license inspections via phone or route callers to the appropriate personnel.
• Educates commercial general contractors, fire system contractors, and business owners as it relates to inspections and the permitting life cycle process.
• Creates and modifies property data related to inspections in the AFD Records Management System.
• Calculates and processes inspection invoices.
• Resolves payment discrepancies and reviews payment invoicing for accuracy.
• Participates in the cross-training program:
  • Collaborating with other permit analyst personnel to create, identify, and report on areas within the program.
  • Serve as a back up to other sections in the division.
  • Assist with training of new staff; and
  • Creates/Edits/Updates Standard Operating Procedures for the Prevention Division.
  
  
  
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Collaborates with AFD inspectors and engineers to verify requested inspections and assist with issues regarding system plan reviews.
• All other duties as assigned.

Please note the following when completing the City of Austin application for this position:

• Please be sure to detail on the application all the previous employment experience you wish to be considered as part of your qualifications. Please include contact information from previous employers.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. Applications missing information and/or documents will be deemed incomplete applications and will not be considered.
• Austin Fire Department may close the posting any time after seven days from the initial advertisement. Once a position is closed, no additional applications will be accepted.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Pay Range
$25.74 - $30.50 per hour
Hours
Monday - Friday; 8:00 a.m. - 5:00 p.m.
Job Close Date 01/30/2025 Type of Posting External Department Fire Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6310 Wilhelmina Delco Dr., Austin, Texas 78752 Preferred Qualifications
Preferred Experience:

• Ability to work efficient and effectively in a very fast-paced environment.
• Ability to quickly answer technical questions within a high call volume environment.
• Knowledge of and experience with the City of Austin commercial construction permitting process.
• Advance proficiency in records management databases or software applications to complete assigned tasks.
• Intermediate to advance knowledge of Microsoft Office Suite (Outlook, Excel and Word).
• Experience in providing technical support to commercial construction and/or engineering staff.
• Ability to work and communicate effectively with all levels of employees and external customers while conveying a positive, service-oriented attitude.
• Ability to work both independently and in a team environment.
• Ability to travel to more than one work location,

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Performs a variety of technical work involved in the acceptance, review, processing and issuance of all types of permits and licenses issued by the city. Screens and directs calls and/or public visitors; provides permit information including quoting and calculating fees and suggesting types of permits needed; answers questions and provides information, including applicable codes and regulations. Receives citizen complaints and questions, refers them to appropriate department or staff member for resolution. Reviews and interprets plans and specifications to determine compliance with related city codes, ordinances, and submittal requirements. Red-lines and notes features on plans needing revision in order to meet code requirements, participates in meetings to resolve conflicts with plans. Provides information to contractors, property owners, development professionals, and the general public regarding the interpretation and application of city policies, procedures, and licensing requirements. Prepares permits for issuance, assists in the scheduling of and keeping of records of reviews or inspections, keeps records of and provides billings of fees; ensures proper filing and logging of plans, and related documents for the permanent record,. Assists in the development and maintenance of procedure and policy manuals. Reviews development applications to ensure that all required documents are included in the submittals. Performs field visits as required to review issues of non-compliance in regards to building, codes, right of way, and zoning law and ordinances.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of applicable city ordinances, policies, codes, permitting, licensing, and related state and local regulations.
• Skill in applying code requirements.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability in maintain effective communication and working relationships with City Officials, business leaders, financial institutions, developers, citizen groups, and city departments and employees

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education for up to four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

* Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, PowerPoint and Outlook?

• No experience
• Basic: create/edit simple documents, spreadsheets, emails, & simple presentations
• Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields create a variety of presentations, & reformat individual slides
• Advanced: create/edit complex documents, spreadsheets, presentations; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another create/edit complex, professional-quality

* How many years of experience do you have working in a technical support capacity and coordinating with multiple stakeholders, such as engineers, inspectors and contractors during the construction phase?

• None
• Less than 3 years
• 3 - 5 years
• More than 5 years

* Describe your experience developing and improving processes within a professional setting.
(Open Ended Question)
* Please give an example of how you have been able to prioritize and manage multiple projects and assignments with frequent interruptions while still meeting critical deadlines.
(Open Ended Question)
* Briefly describe your experience using multiple software systems or records management databases to complete daily assigned tasks.
(Open Ended Question)


Optional & Required Documents

Required Documents Resume Cover Letter Optional Documents