Public Safety Dispatcher Senior

Job Description:

Public Safety Dispatcher Senior

Description

Job Summary

******Mohave County's Sheriff Department is seeking a Public Safety Dispatcher Senior in Kingman, Arizona******

This is the intermediate level class in the Public Safety Dispatcher series. Positions at this level are normally filled by advancement from the Public Safety Dispatcher series. Positions at this level require demonstrated ability to perform responsible communications dispatch and status monitoring. Work involves simultaneously operating a multi-channel radio console, computer terminal and multi-line telephone and in person traffic while maintaining a computer aided dispatch system and receives and transmits information and transmits messages and instructions to law enforcement and emergency response personnel within policy and procedural guidelines. Appointment to this level requires that the incumbent be performing the full range of duties and meet the qualification standards for the class.

REPORTS TO

Higher level of authority; but will require independent decisions according to established procedures.

SUPERVISION EXERCISED

May exercise technical and assist newer employees with proper guidance and direction when necessary.

Essential Job Functions

• Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems.
• Communicates with caller until information is fully understood.
• Calms and counsels distraught and irate callers in emergency situations.
• Efficiently informs Sheriff's and any affected entity personnel of the nature and location of the problem.
• Ascertains the appropriate action and appropriate response personnel from the reporting party and takes the appropriate action to handle the situation.
• Dispatches appropriate units to emergency scenes.
• Communicates streets, address and locations to units in the field.
• Assists unit in determined best route as necessary.
• Maintains contact with officers, other entities and EMS/Fire personnel when necessary.
• Responsible for accurate data entry in local, in-house, state and national criminal justice records systems.
• Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units and EMS responders.
• Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment.
• Monitors and recalls immediate locations and assignments of public safety personnel.
• Sends and receives messages via criminal justice computer system.
• Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center.
• Maintains logs pertaining to calls for service, time and disposition of calls and field unit status.
• Conducts periodic checks of equipment to assure proper functioning.
• Keeps informed of County geography, street locations, patrol districts and other agency boundaries.
• Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff's Office regulations, policies, procedures, organizational structure and functions.
• Enter data; retrieve pertinent information; relay information to emergency personnel; purge printouts from NCIC/ACIC system; maintain computers and related equipment; verify reports and data entered during shift, maintain accuracy of entered data.
• Accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors.
• Assists in training new Public Safety Dispatchers as assigned.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts.
• May complete employee evaluations of job performance.
• Verifies and checks work of others for completeness and accuracy and resolves errors and omissions.
• May conduct training classes on new policies, methods, equipment and operational procedures along with continued education for subordinates or Sheriff's Office personnel.

SECONDARY JOB FUNCTIONS

• Performs related work as required.
• Performs special assignments as requested.
• May be required to assist in job performance evaluations
• Assist with class instructions to communications staff as well as other Sheriff's Office Staff as necessary.
• Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures.

Minimum Qualifications

• High School Diploma/GED (General Education Degree).
• Three (3) years as entry level Public Safety Dispatcher with Mohave County.
• When filled from the outside three (3) consecutive years of actual experience in the operation of a Computer-Aided Dispatch (CAD) System as a Public Safety Dispatcher or related field involving computer aided dispatching of law enforcement and emergency response personnel.
• OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

SPECIAL JOB REQUIREMENT

• Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position.
• Provide acceptable driving history at no cost to the County.
• Possess and maintain a valid Terminal Operator Certification and Emergency Medical Dispatch Certification.
• All candidates will be (if not completed), required to successfully complete a thorough criminal background, fingerprint and health-related examination with NO FELONY CONVICTIONS.
• May require successful completion of a psychological and polygraph examination.
• FEMA ICS certifications in levels 100, 200 and 700.
• Arizona ACIC Train the Trainer Certification.

Knowledge, Skills & Abilities

Knowledge of:

• Communications equipment; i.e., two-way radio, Computer Assisted Dispatch (CAD) Systems, recording equipment, 911 equipment and specialty equipment.
• Department policies and procedures.
• Arizona State Statutes.
• State and local geography.
• FCC rules and regulations.
• Law enforcement codes and procedures.
• Maintenance of office equipment; maintain inventory of supplies; participate in acquisition of supplies as necessary.
• Filing methods, typing, telephone answering, and other office procedures.
• Correct punctuation, spelling, grammatical usage, reading skills and other communication skills.
• Mohave County Personnel Policies and Procedures, and Department Regulation.
• General computer office programs such as Microsoft Office, Excel etc.

Skill in:

• Map reading.
• Access to useable resources utilized in the performance of the job.
• Operating a variety of communications equipment to include 911 systems and computer terminal, multi- channel radio and related equipment.
• Verbal, written and oral communication.
• Principles of customer service.
• Providing instruction of Operational Procedures or general topic classes when requested/required.

Ability to:

• Interpret and apply departmental policies and procedures and Federal Communications Commission voice-radio regulations. Understand written and oral instructions.
• Maintain required records and reports.
• Think and act quickly in an appropriate manner during emergency situations and in accordance with prescribed departmental procedures.
• Remember numerous details accurately and to recall essential information quickly.
• Deal courteously and effectively with the public over the telephone and/or in person.
• Analyze situations accurately and adopt an effective course of action.
• Handle and deal with stress effectively.
• Maintain a good working relationship with co-workers, members of the department, other agencies, and the general public.
• Speak clearly in a well-modulated voice at an acceptable speed.
• Exercise care in the use of supplies and equipment.
• Perform multiple functions simultaneously in a timely manner.
• Effectively and efficiently operate communications equipment.
• Prioritize incoming information in order of importance.
• Comprehend operational instructions pertaining to specialized equipment.
• Perform the essential functions of the job specifications with or without a reasonable accommodation.
• Comply with Mohave County Personnel Policies and Procedures, and Department Regulations.
• Receive and transmit information and messages and instructions to law enforcement and emergency response personnel within policy and procedural guidelines
• Learn operations of radio, 9-1-1 equipment in and troubleshooting said equipment, recording equipment, EAS radio, NAWAS Phone operations as well as troubleshooting said equipment, audio duplication process.
• Acquire and maintain General Instructor Certification through AZ P.O.S.T.

EMPLOYEE BENEFITS:

Medical
Mohave County provides two options for Self Insured Medical Plan, paid by Employee & Employer, to regular employees (employees who work at least 30 hours per week). Both plan options utilize the Blue Cross Blue Shield of Arizona for in Arizona coverage, plus the Aetna Choice POS II network for out of Arizona coverage; when you need medical care, select a provider from the directory and verify the provider's current status as a network provider. The medical plans include pharmacy benefits.

• Summary Plan Description
• PLAN 1: Exclusive Provider Organization (EPO) Plan Deductible $1,200 per person deductible. Calendar Year Out of Pocket Maximum per Single Coverage is $6,300 and $12,700 for Family Coverage.
• PLAN 2: High Deductible Health Plan (HDHP) $3,250 maximum Out of Pocket for Single Coverage and $6,500 maximum Out of Pocket maximum for Family

Out of Pocket Maximum includes medical Deductible, medical Copays, Prescription Drug Deductible and Copays.

TELADOC

Teladoc is a healthcare option available 24 hours per day, 7 days per week, and 365 days per year for non-emergent medical conditions.

Flexible Spending Accounts (FSA)
This voluntary benefit is available to all regular employees working at least 30 hours per week. This pre-tax option will reduce taxable income.

• Health care reimbursement account: up to $3,200 per year
• Dependent daycare reimbursement account: up to $2,500 per year

Health Savings Account (HSA)
This voluntary benefit is available to all qualified employees who are on the High Deductible Health Plan. This pre-tax option will reduce taxable income. You may elect to contribute up to the full 2023 annual limit:

• $4,150 max employee contribution for Single coverage
• $8,300 max employee contribution for Family coverage.

Dental
Dental insurance is available to regular employees working at least 30 hours per week through Ameritas.

• High Option: $2,000 maximum annual benefit.High Option includes orthodontia benefit with lifetime maximum of $1,500.
• Low Option: $2,000 maximum annual benefit.

Vision
Vision insurance is available to regular employees working at least 30 hours per week through Ameritas. Ameritas offers access to a broad network of independent providers as well as access to out-of-network providers with two plan options available. Plan 1: EyeMed ViewPointe or Plan 2: VSP Focus.

Short Term Disability
Coverage is through Ochs, Inc. - Madison National
Short-Term Disability (STD) is insurance that replaces some of your income if an injury or illness prevents you from working. Provided by Mohave County.

Life Insurance
Coverage is through Ochs, Inc. - Minnesota Life

• Basic Life Insurance / Accidental Death & Dismemberment of $50,000
• Provided by Mohave County to regular employees working at least 30 hours per week

Optional / Voluntary Benefits
Payroll deductions are available for the following Optional / Voluntary Benefits:

• Supplemental Life Insurance is available through Ochs, Inc.- Minnesota Life Insurance Company for employees, spouse and dependent children.
• Tax Deferred Compensation Plan 457: this option is voluntary and available to all employees through ICMA-RC or Nationwide.
• Identity Theft Protection is available through IdentityForce, Sontiq for employees and eligible dependents

Retirement Systems / Long-Term Disability
Mohave County is a MANDATORY participating agency in these classification-based retirement systems:

• (ASRS) Arizona State Retirement System: Eligible employees working at least 20 hours per week for 20 weeks or more. MANDATORY contribution rate as of 07/01/2023 is 12.27% beginning on your first paycheck and is employer matched.
• (CORP) Correction Officers Retirement Plan: Employees in Adult Detention positions with the Sheriff's Office. Contributions begin 90 days after first day of employment. Election rates of contribution are between 5% - 40%; default rate of 7%.
• (AOC-CORP) Administration of Courts - Correction Officers Retirement Plan: Juvenile Detention and Adult Probation (Superior Court). Contributions begin 90 days after first day of employment. Election rates of contribution are between 5% - 40%; default rate of 7%.
• (PSPRS) Public Safety Retirement System: Employees in certain positions with the Sheriff's Office. Defined Benefit Tier 3 contribution amount is 9.94%. Contributions begin 90 days after first day of employment.

Additional Benefits
The following additional benefits are available to all regular employees:

• 11 Paid Holidays
• Payroll direct deposit
• Paid Time Off - vacation/sick time
• Pre-tax deduction plan
• Up to 80% of medical premiums paid by Mohave County
• Bereavement Leave

These materials were created to help you understand the benefits available to you. This is not a Summary Plan Description and is not intended to replace the benefit summaries or schedule of benefits contained within the Plan. If any provision of these materials is inconsistent with the language of the Plan, the language of the Plan will govern .

Closing Date/Time: 1/27/2025 5:00 PM Arizona

Salary:

$46,072.00 - $54,995.20 Annually