Network Administrator I/II

Job Description:

Network Administrator I/II

Description

Summary

This position is open until filled.

A first review of applications will take place during the week of February 3, 2025. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

Network Administrator I salary range: $76,411 - $102,398 annual
Network Administrator II salary range: $86,452 - $115,853 annual

If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Network Administrator in our Information Systems Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.
Under direction (Network Administrator I) or general direction (Network Administrator II), provides a wide variety of professional, technical, and analytical tasks related to support and administration of the City's local and wide area networks including security management, user account management, e-mail systems management, office systems, and applications support; administers network policies and procedures; designs and conducts training programs and procedures; identifies user needs; consults with department representatives to determine network specifications and security requirements; manages network help desk system and services; and provides next trier systems support.

Distinguishing characteristics

Network Administrator I: This is the entry level in the Network Administrator series. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Network Administrator II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Incumbents at this level are expected to learn the full range of responsibilities and perform duties with an increasing level of independence. Advancement to the "II" level is based on demonstrated proficiency in performing the assigned functions and is at the discretion of higher level supervisory or management staff.

Network Administrator II: This is the experienced level in the Network Administrator series performing the full range of journey level duties with only occasional instruction or assistance. Positions at this level are distinguished from the Network Administrator I level by the performance of the full range of duties as assigned, working independently, applying well developed knowledge, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions at the Network Administrator II level are normally filled by advancement from the Network Administrator I level when the requisite experience is obtained.

Key Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties form those set forth below to address business needs and changing business practices.

Performs a variety of professional, technical, and analytical duties and tasks in the support and administration of the City’s local and wide area networks including security management, user account management, e-mail systems management, office systems, and applications support.

Assigns configuration of authentication and authorization of directory services.

Establishes network specifications by conferring with department representatives and users; analyzes workflow, access, information, and security requirements.

Collaborates with department representatives and users identify needs and facilitate business goals through appropriate technology.

Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff and implements improvements; works with City staff to maintain, revise, or improve the overall network operation.

Secures network by developing network access, monitoring, control, and evaluation; maintains documentation; defines and administers network policies and procedures.

Monitors the performance of the system; tracks possible problem areas affecting response time and prepares recommendations for correction and improvement of performance.

Educates users by designing and administering training programs; coordinates City resources; provides training references, procedures and support.

Administers and manages network help desk system and services in alignment with ITIL principles; responds to inquiries and provides technical assistance regarding all aspects of network support, maintenance and troubleshooting.

Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals.

Works with other positions in the department to learn the day-to-day operation of all systems; provides next trier assistance and support; provides orientation and training of information systems staff.

Administers information systems contracts; manages projects according to program budgets and timelines.

Performs technology needs analysis; assists with technology planning through ongoing research.

Recommends the purchase of network related equipment and peripherals; orders equipment and software as necessary.

Administers physical security systems throughout the City; monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations.

Performs audit process and completes required tasks for PCI Compliance, Public Records Requests, and other policy and or regulatory requirements.

Stays abreast of new trends and innovations by attending and participating in professional group meetings and organizations; participates in educational opportunities and networks; reads professional publications.

Provides assistance with budget preparation and administration; participates in the forecast of funds needed for equipment, materials, and supplies; monitors expenditures; implements adjustments.

Performs related duties as required.

QUALIFICATIONS
Knowledge of:
Administration of Microsoft Azure platform including M365 applications.
Modern and complex principles and practices of network system design, installation, analysis, and maintenance.
Design, operations, properties, and capabilities of networks and network cabling.
Principles of hardware and software configuration and installation.
Current Windows operating systems for both server and workstations platforms.
Key concepts of system security, network security, and site security for information systems.
Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, point to point wireless, VPN, SD-WAN, MPLS, and Others.
Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP and Vlans.
Methods and techniques of troubleshooting hardware and software problems.
Cabling protocols, hardware and software.
Technical specifications, standard performance, and possible configuration options for all common components and peripherals.
Distributed databases, structuring, maintenance, and troubleshooting.
Basic scripting, as well as desktop publishing or user interface design.
Techniques of contract administration.
Recordkeeping principles and procedures.
Principles and practices of VOIP, SIP, and PRI.
Principles of customer service.
Modern office practices, methods, computer equipment and computer applications related to work.
Pertinent Federal, State and local codes, laws and regulations.

Ability to:
Implement comprehensive computer related projects and training programs.
Monitor and support networks; evaluate hardware and software requirements.
Model programs and systems to the needs of users and for desired results.
Implement hardware and software changes and enhancements.
Negotiate hardware and software service and technical support contracts with vendors.
Analyze, troubleshoot and resolve highly technical networking issues.
Install, configure, troubleshoot and/or repair hardware and software problems.
Respond to requests and inquiries from network users and provide assistance as needed.
Be adaptive towards new systems and technology that may be implemented in the organization.
Understand the complex relationships between different components in a networked environment.
Analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users.
Develop and revise computer programs.
Document and diagram existing technologies; maintain accurate records and files.
Coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff.
Evaluate existing systems and recommend possible enhancements to systems or network components.
Make the necessary changes to any computer component within the organization.
Lead and coordinate the activities of a computer user group.
Develop and provide training to employees on either a one-on-one basis, or in a group.
Supervise, coach and mentor staff.
Understand the complex relationships between various components of a distributed system.
Understand the consequences of changes on individual systems with respect to the entire organizational system.
Manage multiple projects, activities and tasks simultaneously.
Administer and monitor budgets.
Coordinate with other staff members to meet deadlines while minimizing downtime.
Demonstrate an awareness and appreciation of the cultural diversity of the community.
Communicate clearly and concisely, both orally and in writing; explain technical material in layman terminology
Prepare clear and effective reports, correspondence, policies, procedures, and other written materials.
Understand and follow oral and written instructions.
Establish and maintain effective working relationships including good judgment and diplomacy with those contacted in the course of work.

Minimum Requirements

Network Administrator I/II
Education/Training:
Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or related field.

Network Administrator I
Experience:
Three years (full-time equivalent) experience in troubleshooting computer systems, network installations, servers, and client/server software, including at least two years (full-time equivalent) network administration experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Network Administrator II
Experience:
Upon successful completion of the training plan established by the department and at least two years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Administrator I with the City of Escondido.

Network Administrator I/II
License or Certificate:
Network certification or Microsoft certification is highly desirable.

Supplemental Information

NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.

SELECTION PROCEDURE

Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list.

All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®.

The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment.

Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt.

VETERANS' PREFERENCE

Eligible individuals are those who meet the following criteria:

• Served in the U.S. armed forces
• Received an honorable discharge
• Did not retire from military service
• Seeking employment with the City of Escondido for the first time.

Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination.

ABOUT OUR CITY

The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise.

EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.

The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance.

The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms.

For a more detailed overview of this benefits package, please visit the Unclassified / Clerical / Technical Benefit Summary.

Closing Date/Time: Continuous

Salary:

$76,410.96 - $115,853.88 Annually