Audiovisual Technician/IT Service Desk Technician

Job Description:

Audiovisual Technician/IT Service Desk Technician

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Part Time (20 to 29 hours with KPERS benefits)

Job Summary

Are you passionate about information technology and enjoy helping others? Do you thrive in a fast-paced environment where problem-solving skills are key? If so, the City of Olathe is currently hiring a part-time Service Desk Technician I to join the team who will work primarily on audiovisual support. If you have a strong technical aptitude and excellent communication skills, this is a great opportunity for you to become part of an innovative and collaborative team. This is a part time role (29 hours per week) working onsite Monday - Friday 9am - 2:30 with partial benefits . The expected hourly rate is between $23 to $27 and based on qualifications.

For more details, review the full job details and requirements below.

A Service Desk Technician I provides first-line technical support to internal staff. The primary responsibility will be to provide audiovisual, desktop and mobile support, as well as answer inquiries. This position is part of a three-level career progression of Service Desk Technician I, II, and III.

Key Responsibilities

• Provides IT Support and assistance to ensure audiovisual (AV) systems function seamlessly during meetings, presentations, and events, as well as conferencing applications such as Zoom, Teams, TeamViewers, etc.; provided IT support related to technical issues involving Microsoft’s Suite of Business Applications.
  
• Performs hands-on installation at the desktop level, of hardware, software, file backups, and system configurations; p rovides basic technical support at the network level, including LAN connectivity, mobile routers, mobile devices, and security; provides basic remote access solution implementation and support for VPN and Nemotion.
  
• Monitors the remote monitoring and management system alerts and notifications and responds accordingly through service tickets; provides communication with customers, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
  
• Provides support to audiovisual and computer equipment in conference rooms as well as conferencing applications such as Zoom, Teams, TeamViewer, etc.
  
• Participates in on-call rotation for after-hours emergency support if in a full-time role.
  

Qualifications

Experience: A minimum of one year of relevant experience in desktop support is required. The ideal candidate should possess strong technical acumen, excellent communication skills, and a passion for delivering top-notch customer service. An associate degree or two years of college coursework in information technology, computer science, or a related field may be substituted for experience.

Education: A high school diploma or equivalent is required. Preference is given to candidates with an associate degree in information technology, computer science, or related field.

Licenses & Certifications: A valid driver's license and favorable driving record are required.

Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.