9-1-1 Public Safety Administrative Telecommunicator

Job Description:

9-1-1 Public Safety Administrative Telecommunicator

Description

Description

Charleston County Consolidated Emergency Communications Center (CCCECC) is seeking individuals who have strong customer service skills and a passion for serving others. Emergency Communications/9-1-1 is a challenging, yet gratifying career. Join our team and play a crucial role in providing public safety to our community. Make a difference, earn a competitive income with an excellent benefits package, and work in a fast-paced, public safety environment. No experience necessary. Come Save Lives with Us!

Visit http://workfor911.com/ to learn more about the CCCECC and positions available. Application review begins immediately.

HIRING HOURLY: $20.65 or higher based on experience

OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY

Duties and Responsibilities

Charleston County Consolidated Emergency Communications Center Administrative Public Safety Telecommunicators primarily receive and process incoming non-emergency service requests coming into the 911 Center from a variety of sources.

• During normal operations, process police calls for service received on non-emergent and emergent lines.
• During emergency conditions or levels of high call volume, process calls using modified protocols for non-emergent and 911 calls.
• Enter call information into the Computer-Aided Dispatch (CAD) system and research CAD system to assist callers and first responders.

* Monitor 911helpme.com and enter requests for service into CAD.

* Perform daily checks of TDD/TDY, cell phones, and other equipment.

Shift Requirements:

Administrative Public Safety Telecommunicators work a 10-hour shift. An essential function of this position is the ability to work any shift, therefore, we cannot guarantee assignment to a particular shift. To support the 24/7 operation of the CCCECC, Administrative Public Safety Telecommunicators are expected to work nights, weekends, holidays, and all scheduled and unscheduled overtime. This schedule may be different during classroom and on-the-job training. Employees are expected to report to work as called upon during emergencies and be prepared to stay during the duration of the event.

Minimum Qualifications

• Must have a positive attitude and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people.
• Able to work scheduled and unscheduled overtime (Our staff works several hundreds of hours of overtime a year)
• Must be willing to work the assigned shift which includes day, mid-afternoon, evening, or night shift, including weekends and holidays
• Employees are assigned to a shift after completing required classroom and on-the-job training
• Able to report to work as instructed during emergency situations and be prepared to stay during the duration of the event
• Must be 18 years of age or older by date of hire
• Have a High School Diploma or equivalent
• Must be a US citizen, permanent resident, or possess an Employment Authorization Document (EAD)
• Demonstrate the ability to type a minimum of 35 words per minute (WPM) or 10,500 keystrokes per hour (KPH)
• Complete required applicant testing.
• Must have no felony convictions; no current driving suspensions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided
• Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check
• Pass a pre-employment physical and psychological evaluation
• Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification.

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Optional Federal Credit Union Membership
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.

Salary:

$20.65 Hourly