Public Information Representative I/ II - Library Department

Job Description:

Public Information Representative I/ II - Library Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

The award-winning San José Public Library (SJPL) consists of more than 550 employees and has a 23% bilingual workforce, with 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, the city’s main library jointly operated through a unique partnership with San José State University. SJPL currently has more than 760,000 members and serves a diverse community of roughly one million residents. Last year, SJPL attracted nearly 4 million visitors and circulated over 7.7 million items .

In recent years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, nationally recognized as Library Journal’s “Librarian of the Year” in 2017.

SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org. Join us to make a difference!

Position Duties

San José Public Library (SJPL) is looking for a Public Information Representative (PIR) I/II to join the library’s award-winning Marketing and Communications Unit. This position reports directly to the Senior Public Information Representative and is part of the library’s Public Engagement division.

The Public Information Representative I/II will develop and implement strategic marketing and communications plans to promote library services, including programs, announcements, events, membership, and systemwide initiatives.

The ideal candidate will have excellent English writing, verbal, and editing skills, with experience researching, gathering, and verifying information to develop accurate communications. The Public Information Representative I/II will use products such as Adobe Creative Suite and Canva to create accessible digital and print materials, including flyers, posters, banners, signs, and other promotional designs. The candidate will also coordinate department-wide translation requests, vendor orders, track expenses and inventory, and ensure timely delivery of materials to library locations.

Strong project management, storytelling, and event planning skills are essential. The successful candidate will be organized, proactive, reliable, flexible/adaptable to change, and committed to upholding SJPL’s brand. The Public Information Representative I/II will collaborate with a large, diverse staff, the San José Public Library Foundation, elected offices, and other partners to engage San José’s diverse communities, as well as stay current with marketing, local, and library trends.

Additional responsibilities and skills include but are not limited to:

• Create, edit, schedule, organize, and publish digital content, graphics, photographs, and videos using tools such as Lnk.Bio, Flickr, Microsoft SharePoint, Hootsuite, and Constant Contact.

• Manage, publish and write engaging content for blogs, Facebook, Instagram, X, LinkedIn, Nextdoor, and YouTube, platform analytics to monitor engagement and inform content strategies. Review and ensure digital content meets Americans with Disabilities Act (ADA) accessibility requirements and WCAG 2.1 standards.

• Support media relations by preparing public information materials and coordinating responses to media inquiries, ensuring accuracy and consistency with SJPL messaging.

• Apply marketing, branding, and project management principles to deliver campaigns; use Excel to analyze metrics, evaluate promotional strategies and recommend improvements.

• Provide excellent customer service to staff, partners, vendors, and the public.

• Support press conferences and special events with photography and visual storytelling, including editing videos, both long form and short form for social media and YouTube.

The Public Information Representative I/II will work independently as well as part of a team to increase awareness of SJPL’s free services, programs, and collections. A passion for libraries, education, digital inclusion, and public service is essential. The candidate must also be creative, outgoing, and reliable, with the ability to manage multiple priorities. Bilingual candidates with fluency in Spanish or Vietnamese are encouraged to apply. This position may be required to work evenings and weekends to support public meetings and events.

Minimum Qualifications

Public Information Representative I

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field. No minimum experience required.

Acceptable Substitutions: Additional years of professional experience in public relations, public information, or other related experience may be substituted for education on a year-for-year basis up to two years.

Public Information Representative II

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field and two years of progressively responsible professional public information, marketing, or public relations experience. No substitution for education.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise - Demonstrates knowledge of, experience with, or ability to learn applicable professional/technical?principles and practices, Citywide and departmental procedures and policies, and federal and state rules and regulations.

• Multi-Tasking - Demonstrates successful performance under a complex workload, and able to manage multiple projects and responsibilities simultaneously; uses work plans, timelines, milestones, and similar tools for carrying out strategies and performing recurring tasks; has experience in handling a wide variety of assignments.

• Communication Skills - Demonstrates excellent writing skills communicates and listens effectively and responds in a timely, effective, positive and respectful manner; delivers written reports and correspondence that are professionally clear, accurate, complete, current, and well-organized.

• Customer Service - demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.

• Flexibility - Makes effective decisions and achieves desired results during major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

• Project Management - ensures support for projects and implements agency goals and strategic objectives.

• Problem Solving - approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

• Initiative - Exhibits resourceful behaviors toward meeting job objectives, anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/23/2026 11:59 PM Pacific

Salary:

$110,313.84 - $121,605.12 Annually