International Bridges Toll Operations Manager

Job Description:

International Bridges Toll Operations Manager

Description

Requirements

MOS Code: None

Education and Experience : Bachelor’s Degree or higher in Business , Public Administration, Engineering, or a related field and five (5) years of experience in tolling operations, transportation management, revenue collection/transaction processing, or municipal program operations, including two (2) years of supervisory experience.

Licenses and Certifications : Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment.

General Purpose

Under direction, assists in managing international bridge tolling operations. Plans and oversees operational tasks and functions related to toll collection operations, including equipment, vehicles, physical security, and service contracts. Coordinates closely with federal and state agencies, Mexican counterparts, law enforcement, transportation agencies, toll-system vendors, maintenance personnel, contractors, city departments, elected officials, international bridge stakeholders, and the public.

Typical Duties

Oversee and manage the toll collection system and operations. Involves: Overseeing tolling operations to ensure that administrative, accounting, and audit requirements are compliant with fiscal standards and protocols. Prepares reports of collected toll revenue, verifies collections, reports discrepancies, and produces other periodic reports. Oversees scheduled maintenance and repair of bridge approaches, lane marking, toll booths, computer systems, video security, and lighting systems, as well as ordering supplies, materials, and equipment to ensure efficient operations. Monitors traffic volumes, bridge capacity, toll-lane utilization, wait times, staffing levels, and operational conditions. Coordinate operational strategies for peak periods, holidays, special events, emergencies, and unusual traffic conditions. Review and monitor the section's budget and may assist in the preparation of the annual budget. Analyzes, evaluates, and recommends plans and process improvements to assure maximum efficiency of bridge operations.

Ensures responses to inquiries and complaints from public officials, other departments, contract personnel, or the general public. Involves: Providing accurate information to inquiries in person, electronically, or by phone; researching and responding to complaints; and assisting employees in responding to complaints or inquiries, including complaints from individuals who may be irate.

Cross-border and interagency coordination and collaboration. Involves: Coordinating with federal, state, and local agencies as well as with Mexican authorities on operational issues. Support regional transportation initiatives and capital projects. Participate in security assessments and emergency exercises. Collaborate with other City departments or sections to ensure a cohesive workflow. Must stay up to date on federal policies and issues impacting international crossings.

Supervise assigned personnel. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors' appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants and recommend hiring, termination, transfers, discipline, or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.

Perform other related duties as required. Involves: Performing duties of immediate supervisor, coworkers, maintenance, or customer service personnel as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results and recommend appropriate solutions or options. Maintain accurate records and prepare periodic internal or external reports. Must be capable of making timely operational decisions in a high-volume, high-security, continuously changing international transportation environment.

General Information

For complete job specification, click here.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Note: This is an unclassified contract position.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: Continuous

Salary:

$69,793.79 - $87,242.24 Annually