ELIGIBILITY WORKER I - NORTH COUNTY AREA

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ELIGIBILITY WORKER I - NORTH COUNTY AREA

Los Angeles County Los Angeles, California, United States

Job Description:

ELIGIBILITY WORKER I - NORTH COUNTY AREA

Description

Position/Program Information

DEPARTMENT OF PUBLIC SOCIAL SERVICES

EXAM NUMBER:
49178E

TYPE OF RECRUITMENT:

We encourage applications from anyone.

WHEN TO APPLY:
The application filing period will begin on Friday, October 16, 2026, at 8:00 a.m. (PT) - Continuous.

We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.

WHY WORK FOR US?
With almost 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California with over 100,000 employees in 39 departments, we provide vital and diverse public services like law enforcement, property assessment, public health protection, water conservation, and cultural activities.
The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public-sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

TEAM MEMBERS WE ARE LOOKING FOR:
We are excited to welcome dedicated and motivated individuals to join our team as Eligibility Worker I in the North County Area, including the San Fernando Valley and Antelope Valley!

BENEFIT INFORMATION:
For more information about our amazing benefits, please visit us here: https://hr.lacounty.gov/benefits/

Follow us on Social Media!

Withhold or Out-of-Class experience will not be allowed for this recruitment. You must meet the requirements at the time of filing your application.

Essential Job Functions

Receives instruction and practical experience in the following activities:

Interviews applicants or participants of public assistance to obtain financial and other eligibility data.

Prepares the forms necessary for entering participant's financial and biographical data into the computer system; reviews computer generated data reports to verify and ensures data entered is accurate.

Assists applicants or participants in completing the necessary documents.

Explains provisions of the various public assistance programs, applicable Federal and State regulations, County's policies, and legal rights and responsibilities of applicants or participants in public assistance programs.

Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKS, General Relief, CalFresh, Medi-Cal, Foster Care or other public assistance programs.

Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided by the applicants or participants to resolve discrepancies.

Searches various income and eligibility-related computer databases to ascertain whether the applicants or participants are receiving income from other sources of public assistance aids or programs, and to further assess eligibility status.

Computes benefits for eligible applicants or participants of public assistance programs, determine whether funds can be authorized for special needs, initiates and updates program participants' financial information and documents.

Organizes, monitors and prioritizes assigned cases to ensure necessary case records and documents are properly filed, processed, verified and updated within specific time limits established by legislation and regulations.

Makes preliminary assessment of applicants or program participants' social situation to determine potential problems which would require making referrals to social services staff.

Refers applicants or program participants to appropriate County departments, community-based organizations and other agencies for services and resources to address their immediate and long-term needs.

Follows existing procedures and criteria to identify suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigation unit.

Verifies earnings or incomes to compute the amount of over-payment or over-issuance, generate over-payment reports and Notices of Action, and, when appropriate, make referrals to the Welfare Fraud Prevention and Investigation unit as needed.

Initiates a job referral for potentially employable applicants and participants of public assistance programs as needed.

Makes home calls or site visits to interview participants to clarify or verify eligibility or other information as needed.

Please use Eligibility Worker I classification specification for details.

Requirements

REQUIREMENTS TO QUALIFY:
Option 1:
Completion of 60 semester units or 90 quarter units of work in an accredited college*.

Option 2:

Two (2) years of clerical experience**.

SPECIAL REQUIREMENTS INFORMATION:
*For option I, to receive credit for your education, include a legible copy of all relevant official documents, including your transcript from an accredited institution or email it to [email protected] within ten (10) calendar days of filing your application. If emailing, please include exam name ELIGIBILITY WORKER I and exam number, 49178E, in the subject line.

The document should show number of units and the type of unit system used (e.g., semester, quarter) and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to US standards and indicate the number of units and unit system. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf .

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

**For Option II, part-time experience is prorated based on a 40-hour workweek. For example, working 20 hours per week for 2 months equals 1 month of full-time experience.

PHYSICAL CLASS:
2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

LICENSE:
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions is required for appointment to some positions in this class.

Additional Information

EXAMINATION CONTENT:
This examination will consist of a multiple-choice and/or simulation assessment worth 100% assessing:


Applicants must receive a passing score of 70% or higher on the assessment to be added to the list.

MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

TRANSFER OF TEST COMPONENTS:
If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION :
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.


ELIGIBILITY AND VACANCY INFORMATION:
Applicants who passed the assessment(s) are placed on an eligible register in the order of their score group for a period of twelve (12) months. Applications will be processed as they are received and added to the list accordingly.

We will use this eligible register to fill vacancies in the Los Angeles County Department of Public Social Services District Offices within the North County Area, including locations in the San Fernando Valley and Antelope Valley, as they occur.

PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE REGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.

SELECTIVE CERTIFICATION LISTS:
Selective certification lists may be prepared for the following language specialties: ASL, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The Department may also prepare selective certification lists by service areas.

Candidates who wish to have their names placed on a language selective certification list must indicate their foreign language skills on the supplemental questionnaire on the application and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language.

APPOINTMENT INFORMATION:
As a condition of employment, appointees must successfully pass a training program. The duration of the training program (approximately 10 - 14 weeks of classroom and on-the-job training) is included in the appointee's one-year probation period.

APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.



New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to www.governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON

SOCIAL SECURITY NUMBER :
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, EMAIL AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record.

Questions regarding this posting may be emailed, with the exam name, ELIGIBILITY WORKER I and exam number, 49178E in the subject line, to [email protected] .

TESTING ACCOMMODATIONS AND COORDINATOR CONTACT INFORMATION:
If you require an accommodation to fairly compete in any part of the assessment process, contact the TestingAccommodations Coordinator at:

We require a completed Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the request. The sooner you contact us; the sooner we can respond and keep you moving through the process.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Teletype Phone: (800) 735-2929
California Relay Services Phone: (800) 735-2922

Department Contact Name: Jenny Zeng
Department Contact Email: [email protected]

For detailed information, please click here

Closing Date/Time: Continuous

Salary:

$46,922.16 - $58,272.00 Annually
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