Customer Service Representative II - Badging Office

Job Description

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division: Security Management
Workdays & Hours: Mon. - Fri., 8am - 5pm *
May require working weekends, holidays, and shifts.
* Subject to change

DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS
The General Services Department (GSD) is seeking a Customer Service Representative II who will assist customers with obtaining City of Houston identification badges, badge access and various inquiries regarding security issues, as well as the following duties:

• Assists Public Loss Investigators in gathering information.
• Uses effective questioning techniques to verify/confirm customers' concerns.
• Maintains and monitors various records and reports.
• May perform other duties as assigned.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 20 pounds. General office conditions.
May require long periods of standing at counter. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of administrative or customer service related experience are required.

Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.

LISCENSE REQUIREMENTS
NONE

PREFERENCES

Preference will be given to applicants with experience using Microsoft programs and who have experience with face-to-face interaction. Candidates must be able to work independently and possess excellent interpersonal, communication and computer skills.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
None. However, the department may administer a skills assessment review.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION GENERAL FUNDED
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at : www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm . or call 832-393-6120.

If you need special services or accommodations, call 832-393-6120. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/27/2026 11:59 PM Central