Program Specialist

Summary

Job Title

Program Specialist

Duties

Duties include, but are not limited to:

• Advises Veterans and their next of kin of burial benefits and helps Veterans and next of kin pre-arrange burial, interment, cremation, as desired by the Veteran.
• Advises surviving relatives about burial benefits and other potential benefits.
• Reviews eligibility and entitlement of burial and death allowances and advises on the process for applying for those benefits.
• Refers surviving relatives with specific benefit inquiries to a VBA point of contact.
• Informs Veteran, caregiver and next of kin of available supportive services within the medical facility, such as Chaplaincy and Social Work, to provide support at end of life and immediately following death.
• Reviews daily death notifications.
• Submits completed death certificates to designated Funeral Director and County Registrar's Office.
• Records and transcribes providers' requests for permission from the legal next of kin or other designee by law to conduct an autopsy.
• Coordinates with VA physician and NOK/legal designee in obtaining signed consent in the event the family is not present to sign or the death occurred outside of normal business hours.
• Implements information systems to track service activities including visits, referrals, demographics and outcomes.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD076010 and PD076020

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Job Description

Job Title

Program Specialist

Duties

Duties include, but are not limited to:

• Advises Veterans and their next of kin of burial benefits and helps Veterans and next of kin pre-arrange burial, interment, cremation, as desired by the Veteran.
• Advises surviving relatives about burial benefits and other potential benefits.
• Reviews eligibility and entitlement of burial and death allowances and advises on the process for applying for those benefits.
• Refers surviving relatives with specific benefit inquiries to a VBA point of contact.
• Informs Veteran, caregiver and next of kin of available supportive services within the medical facility, such as Chaplaincy and Social Work, to provide support at end of life and immediately following death.
• Reviews daily death notifications.
• Submits completed death certificates to designated Funeral Director and County Registrar's Office.
• Records and transcribes providers' requests for permission from the legal next of kin or other designee by law to conduct an autopsy.
• Coordinates with VA physician and NOK/legal designee in obtaining signed consent in the event the family is not present to sign or the death occurred outside of normal business hours.
• Implements information systems to track service activities including visits, referrals, demographics and outcomes.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD076010 and PD076020

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized