City of Waco

  • Fire Communications Specialist

  • CITY OF WACO, TEXAS
  • 300 Austin Ave, Waco, Texas 76701 United States View Map

Job Description

Summary

Minimum Starting Salary is $20.6000 hourly

The City of Waco Seeks:
The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner. If this is you, APPLY NOW!

Minimum Qualifications
Required:
  • H.S. Diploma or GED equivalent

Preferred:
  • 1 year of customer service and computer experience

Licenses and Certifications Required:
  • Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days.
  • Must successfully complete any additional background checks required for the position, which may include a CJIS background check, federal background check, or other applicable screenings (e.g., FAA) Upon Hire Date.
Position Overview
Under basic supervision, answers and processes emergency and non-emergency calls for the Waco Fire Department (WFD), emergency services agencies, and the general public; dispatches appropriate fire department resources and provides radio communications support to emergency responders.

Essential Functions
  • Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
  • Takes information from callers and enters information into the computer database; provides assistance and information.
  • Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
  • May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
Required for All Jobs:
  • Performs other related duties as assigned.
  • Complies with all policies and standards.
  • Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff; maintains confidentiality of work-related issues and City information.
  • Lives the City of Waco Values.


The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:
  • Meaningful and challenging work
  • Make a difference and improve communities
  • Competitive Salary and Benefits
    • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
    • Mandatory TMRS Retirement Plan with a 2:1 City Match
    • Education Assistance Program
    • Paid Parental Leave
    • Employee Assistance
    • Longevity Pay
    • And More!
  • Chance to do work you are passionate about
  • Desire to give back


Closing Date/Time: 10/2/2026 12:00 PM Central
City of Waco

City of Waco

254-750-5740

Waco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.

Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.

The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame.  Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.

Governance and Organization

Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.

The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.

The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.  

The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.

With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.

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