Inside Sales - Fire Protection Services

Summary

INSIDE SALES REPRESENTATIVE
(FIRE PROTECTION SERVICES)

Position Summary

The Inside Sales Representative is responsible for generating new business opportunities, maintaining customer relationships, expanding existing accounts, and supporting revenue growth through proactive sales efforts. This position serves as a key liaison between customers, operations, and management to ensure exceptional customer service and successful sales execution.

Essential Functions

Generate and qualify new sales opportunities through outbound calls, emails, referrals, and networking activities.Develop and maintain relationships with contractors.Prepare quotations and sales orders.Follow up on open quotes and sales leads to maximize conversion rates.Maintain accurate customer and opportunity records within the CRM system.Coordinate with operations and service teams to ensure successful project execution.Meet or exceed established sales targets and activity metrics.Assist in customer retention, and account growth initiatives.

Qualifications

High School Diploma or GED required.Associate or Bachelor degree preferred.Two years of fire protection industry experience preferred.Commercial Plumbing and Mechanical experience preferred.Valid drivers license preferred.

Core Competencies

Sales and negotiation skillsCustomer relationship managementTime management and organizationProblem solving and critical thinkingVerbal and written communicationAttention to detail

Performance Metrics (KPIs)

New customer acquisitionSales revenue growthQuote-to-order conversion rateCustomer retention rateCRM activity complianceMonthly and annual sales goal attainment

Physical Requirements

Ability to sit for extended periods while working on a computer and telephone.Ability to occasionally lift up to 25 pounds.Ability to communicate effectively in person, by phone, and electronically.

PI17cae40a002f-2294

Job Description

INSIDE SALES REPRESENTATIVE
(FIRE PROTECTION SERVICES)

Position Summary

The Inside Sales Representative is responsible for generating new business opportunities, maintaining customer relationships, expanding existing accounts, and supporting revenue growth through proactive sales efforts. This position serves as a key liaison between customers, operations, and management to ensure exceptional customer service and successful sales execution.

Essential Functions

Generate and qualify new sales opportunities through outbound calls, emails, referrals, and networking activities.Develop and maintain relationships with contractors.Prepare quotations and sales orders.Follow up on open quotes and sales leads to maximize conversion rates.Maintain accurate customer and opportunity records within the CRM system.Coordinate with operations and service teams to ensure successful project execution.Meet or exceed established sales targets and activity metrics.Assist in customer retention, and account growth initiatives.

Qualifications

High School Diploma or GED required.Associate or Bachelor degree preferred.Two years of fire protection industry experience preferred.Commercial Plumbing and Mechanical experience preferred.Valid drivers license preferred.

Core Competencies

Sales and negotiation skillsCustomer relationship managementTime management and organizationProblem solving and critical thinkingVerbal and written communicationAttention to detail

Performance Metrics (KPIs)

New customer acquisitionSales revenue growthQuote-to-order conversion rateCustomer retention rateCRM activity complianceMonthly and annual sales goal attainment

Physical Requirements

Ability to sit for extended periods while working on a computer and telephone.Ability to occasionally lift up to 25 pounds.Ability to communicate effectively in person, by phone, and electronically.

PI17cae40a002f-2294