Surveillance Technician

Summary

Job DescriptionWe are looking for a focused and analytical professional to join our Command Center Operations Team in our Las Vegas (Spring Valley) office. In this high-impact position, you will be part of a people-first culture focused on proactive safety. You will leverage sophisticated software to observe active environments, evaluate alerts, and deliver critical voice interventions when it matters most. This is a fast-paced, site-based desk opportunity that demands exceptional reliability and swift execution. If you are passionate about technology-driven safety, this role provides the platform to maximize your performance and help provide exceptional service to enterprise clients.The hourly pay for the role is $16.37 per hour with a 10% differential increase on all hours worked after 6:00 pmKey Responsibilities:Observe live video feeds following automated alerts to analyze unfolding situations in real timeOversee security infrastructure across multiple national client locations from a centralized environmentAnalyze behavioral anomalies to differentiate regular site activity from genuine security threatsIncident InterventionDeliver clear audio warnings over loudspeakers to deter unauthorized activity on client propertyInitiate rapid escalation protocols to contact emergency services or law enforcement when necessaryDocument operational logs detailing incident timelines and corresponding baseline actions takenTechnical PerformanceManage multiple high-resolution monitors simultaneously while maintaining absolute focus throughout the shiftLeverage proprietary software interfaces utilizing high-speed navigation and precise technical controlsSupport continuous performance benchmarks during the permanent shift schedule including scheduled holiday coverageJob Requirements:Technical ExpertiseComputer Proficiency to navigate PC hardware interfaces and multi-display environments comfortablyKeyboard Dexterity to input text at a minimum speed of 40 WPM accuratelySystem Operations to interface with centralized communications dashboards and alert networksProfessional ExperienceCommand Center Operations to maintain composure and perform specialized actions under rapid timelinesCustomer Service to handle communications directly with cross-functional stakeholders or emergency dispatchersTime Management to deliver exceptional attendance records matching shift parameters from 5:00 pm to 1:00 amPreferred QualificationsPrevious background in technology dispatch, asset protection, or customer service environmentsPrior familiarity with automated screening tools or computer-aided monitoring softwareDemonstrated capability to adapt seamlessly during operational training workflowsTarget Base Hourly Salary : $16.37 per hour with a 10% differential increase on all hours worked after 6:00 pmConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic RequirementsHigh School Diploma1+ years of experience in a Call Center/ Office environment utilizing computer operating systems, or security workLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsNoneRelocation ProvidedNonePosition TypeNew GradReferral Payment PlanYesOur U.S. Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Job Description

Job DescriptionWe are looking for a focused and analytical professional to join our Command Center Operations Team in our Las Vegas (Spring Valley) office. In this high-impact position, you will be part of a people-first culture focused on proactive safety. You will leverage sophisticated software to observe active environments, evaluate alerts, and deliver critical voice interventions when it matters most. This is a fast-paced, site-based desk opportunity that demands exceptional reliability and swift execution. If you are passionate about technology-driven safety, this role provides the platform to maximize your performance and help provide exceptional service to enterprise clients.The hourly pay for the role is $16.37 per hour with a 10% differential increase on all hours worked after 6:00 pmKey Responsibilities:Observe live video feeds following automated alerts to analyze unfolding situations in real timeOversee security infrastructure across multiple national client locations from a centralized environmentAnalyze behavioral anomalies to differentiate regular site activity from genuine security threatsIncident InterventionDeliver clear audio warnings over loudspeakers to deter unauthorized activity on client propertyInitiate rapid escalation protocols to contact emergency services or law enforcement when necessaryDocument operational logs detailing incident timelines and corresponding baseline actions takenTechnical PerformanceManage multiple high-resolution monitors simultaneously while maintaining absolute focus throughout the shiftLeverage proprietary software interfaces utilizing high-speed navigation and precise technical controlsSupport continuous performance benchmarks during the permanent shift schedule including scheduled holiday coverageJob Requirements:Technical ExpertiseComputer Proficiency to navigate PC hardware interfaces and multi-display environments comfortablyKeyboard Dexterity to input text at a minimum speed of 40 WPM accuratelySystem Operations to interface with centralized communications dashboards and alert networksProfessional ExperienceCommand Center Operations to maintain composure and perform specialized actions under rapid timelinesCustomer Service to handle communications directly with cross-functional stakeholders or emergency dispatchersTime Management to deliver exceptional attendance records matching shift parameters from 5:00 pm to 1:00 amPreferred QualificationsPrevious background in technology dispatch, asset protection, or customer service environmentsPrior familiarity with automated screening tools or computer-aided monitoring softwareDemonstrated capability to adapt seamlessly during operational training workflowsTarget Base Hourly Salary : $16.37 per hour with a 10% differential increase on all hours worked after 6:00 pmConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic RequirementsHigh School Diploma1+ years of experience in a Call Center/ Office environment utilizing computer operating systems, or security workLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsNoneRelocation ProvidedNonePosition TypeNew GradReferral Payment PlanYesOur U.S. Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.