Commercial Dispatcher

Summary

Commercial Service Dispatcher Roscoe Brown is hiring a Commercial Dispatcher to join our growing commercial HVAC and plumbing team.This is more than a traditional dispatch role. Our Commercial Dispatcher helps keep the commercial operation running smoothly by coordinating customers, technicians, scheduling, billing, proposals, documentation, and day-to-day service needs.If you're organized, detail-oriented, comfortable managing multiple priorities, and enjoy being the person who keeps things moving, Roscoe Brown is the place for you.For over 85 years, Roscoe Brown has proudly served Middle Tennessee while investing in the people who make our success possible. We don't just hire employeeswe build careers.Why Commercial Dispatchers Choose Roscoe Brown Full-time, MondayFriday scheduleWork closely with commercial HVAC and plumbing teamsStrong support from commercial leadership and office teamsMedical, Dental & Vision InsuranceAdditional employee benefits through Aflac401(k) with company matchCompany-paid life insurancePaid Time OffCompany-provided equipment and technologyEmployee discounts through various company partnershipsCompany events and celebrationsOpportunities for advancement and leadership growthWhat Makes Roscoe Brown Different You Have an Important Role in the Operation Commercial Dispatch is a key connection point between customers, technicians, leadership, and the office. Your organization and follow-through directly impact the customer experience and the efficiency of the commercial team.You Have Variety in Your Day No two days are exactly alike. You'll balance scheduling, customer communication, technician support, billing, proposals, documentation, and commercial account needs.You Have Opportunities to Grow As you build your knowledge of commercial HVAC, plumbing, and service operations, you'll have opportunities to take on additional responsibilities and continue developing your career with Roscoe Brown.What You'll Do As a Commercial Dispatcher, you will oversee the administrative and operational workflow for commercial HVAC and plumbing service accounts while helping ensure customers and technicians receive the support they need.Responsibilities include:Create and manage commercial customer work orders from start to finishRespond to customer inquiries regarding pricing, scheduling, job status, and future service needsPlan and manage the rolling three-day commercial call boardSchedule and dispatch HVAC and plumbing technicians based on job requirements, customer needs, maintenance agreements, and emergency serviceReprioritize calls throughout the day as customer and operational needs changeSchedule and coordinate monthly commercial maintenance visitsFollow up on unapproved proposals, confirm receipt, correct contact information, and track approvalsMaintain accurate proposal and work order documentationManage third-party billing requirements and submit required documentation, forms, and photosMonitor documentation to help prevent billing and payment delaysConduct technician debriefs and review job type, pricing, unit costs, and billing information before closing callsIdentify and resolve billing or documentation issues before work orders move to accountingMaintain commercial parts procurement processes and track parts holds and quotesResearch account history and update customer and billing information as neededWork closely with technicians, customers, dispatchers, leadership, and office teams to resolve issues and keep operations movingAssist other dispatchers as needed to maintain an efficient commercial operationWe Invest in Your Success At Roscoe Brown, we believe our employees are most successful when they have the training, resources, and support they need to grow.You'll have opportunities to:Learn the commercial HVAC and plumbing service businessDevelop your scheduling and operational skillsBuild knowledge of commercial accounts and maintenance agreementsLearn our systems, processes, and technologyStrengthen your customer service and communication skillsTake on additional responsibilities as you growPursue advancement and leadership opportunities within Roscoe BrownWhat Makes You Successful Here The ideal Commercial Dispatcher:Is highly organized and able to manage multiple prioritiesCommunicates clearly and professionally with customers, technicians, and leadershipHas strong attention to detail, especially with billing and documentationCan make decisions and reprioritize quickly when schedules changeIs comfortable working in a fast-paced environmentTakes ownership of tasks and follows through to completionEnjoys solving problems and finding solutionsWorks well independently while contributing to a teamMaintains a positive and professional attitudeShares our commitment to Roscoe Brown's Core Values of Positivity, Respect, Integrity, and CommitmentCommercial Dispatcher Qualifications Experience in commercial HVAC, plumbing, service dispatch, or field service operations preferredStrong organizational and multitasking skillsExcellent customer communication skills across phone, text, and emailStrong attention to detail and accuracyAbility to prioritize emergency and high-value commercial accountsExperience with service management software preferredExperience with CompanyCam or similar platforms preferredAbility to learn new systems and processes quicklyAbility to work independently while collaborating with a teamRequirements Ability to successfully complete a pre-employment background check and drug screeningMust reside in Tennessee at the time of hire and maintain Tennessee residency throughout employmentJoin the Roscoe Brown Team More Than a Job. A Career. Success starts with the right opportunity.At Roscoe Brown, you'll be part of a team that values your contributions, invests in your development, and provides the support you need to succeed.For over 85 years, we have built a reputation around serving our customers and investing in our employees. We believe in developing our people, promoting from within, and creating opportunities for long-term careers.If you're ready for an opportunity where your organization, communication, and problem-solving skills make a direct impact, apply today and start your journey with Roscoe Brown.Our office is located at 959 North Thompson Lane in Murfreesboro, TN.

Job Description

Commercial Service Dispatcher Roscoe Brown is hiring a Commercial Dispatcher to join our growing commercial HVAC and plumbing team.This is more than a traditional dispatch role. Our Commercial Dispatcher helps keep the commercial operation running smoothly by coordinating customers, technicians, scheduling, billing, proposals, documentation, and day-to-day service needs.If you're organized, detail-oriented, comfortable managing multiple priorities, and enjoy being the person who keeps things moving, Roscoe Brown is the place for you.For over 85 years, Roscoe Brown has proudly served Middle Tennessee while investing in the people who make our success possible. We don't just hire employeeswe build careers.Why Commercial Dispatchers Choose Roscoe Brown Full-time, MondayFriday scheduleWork closely with commercial HVAC and plumbing teamsStrong support from commercial leadership and office teamsMedical, Dental & Vision InsuranceAdditional employee benefits through Aflac401(k) with company matchCompany-paid life insurancePaid Time OffCompany-provided equipment and technologyEmployee discounts through various company partnershipsCompany events and celebrationsOpportunities for advancement and leadership growthWhat Makes Roscoe Brown Different You Have an Important Role in the Operation Commercial Dispatch is a key connection point between customers, technicians, leadership, and the office. Your organization and follow-through directly impact the customer experience and the efficiency of the commercial team.You Have Variety in Your Day No two days are exactly alike. You'll balance scheduling, customer communication, technician support, billing, proposals, documentation, and commercial account needs.You Have Opportunities to Grow As you build your knowledge of commercial HVAC, plumbing, and service operations, you'll have opportunities to take on additional responsibilities and continue developing your career with Roscoe Brown.What You'll Do As a Commercial Dispatcher, you will oversee the administrative and operational workflow for commercial HVAC and plumbing service accounts while helping ensure customers and technicians receive the support they need.Responsibilities include:Create and manage commercial customer work orders from start to finishRespond to customer inquiries regarding pricing, scheduling, job status, and future service needsPlan and manage the rolling three-day commercial call boardSchedule and dispatch HVAC and plumbing technicians based on job requirements, customer needs, maintenance agreements, and emergency serviceReprioritize calls throughout the day as customer and operational needs changeSchedule and coordinate monthly commercial maintenance visitsFollow up on unapproved proposals, confirm receipt, correct contact information, and track approvalsMaintain accurate proposal and work order documentationManage third-party billing requirements and submit required documentation, forms, and photosMonitor documentation to help prevent billing and payment delaysConduct technician debriefs and review job type, pricing, unit costs, and billing information before closing callsIdentify and resolve billing or documentation issues before work orders move to accountingMaintain commercial parts procurement processes and track parts holds and quotesResearch account history and update customer and billing information as neededWork closely with technicians, customers, dispatchers, leadership, and office teams to resolve issues and keep operations movingAssist other dispatchers as needed to maintain an efficient commercial operationWe Invest in Your Success At Roscoe Brown, we believe our employees are most successful when they have the training, resources, and support they need to grow.You'll have opportunities to:Learn the commercial HVAC and plumbing service businessDevelop your scheduling and operational skillsBuild knowledge of commercial accounts and maintenance agreementsLearn our systems, processes, and technologyStrengthen your customer service and communication skillsTake on additional responsibilities as you growPursue advancement and leadership opportunities within Roscoe BrownWhat Makes You Successful Here The ideal Commercial Dispatcher:Is highly organized and able to manage multiple prioritiesCommunicates clearly and professionally with customers, technicians, and leadershipHas strong attention to detail, especially with billing and documentationCan make decisions and reprioritize quickly when schedules changeIs comfortable working in a fast-paced environmentTakes ownership of tasks and follows through to completionEnjoys solving problems and finding solutionsWorks well independently while contributing to a teamMaintains a positive and professional attitudeShares our commitment to Roscoe Brown's Core Values of Positivity, Respect, Integrity, and CommitmentCommercial Dispatcher Qualifications Experience in commercial HVAC, plumbing, service dispatch, or field service operations preferredStrong organizational and multitasking skillsExcellent customer communication skills across phone, text, and emailStrong attention to detail and accuracyAbility to prioritize emergency and high-value commercial accountsExperience with service management software preferredExperience with CompanyCam or similar platforms preferredAbility to learn new systems and processes quicklyAbility to work independently while collaborating with a teamRequirements Ability to successfully complete a pre-employment background check and drug screeningMust reside in Tennessee at the time of hire and maintain Tennessee residency throughout employmentJoin the Roscoe Brown Team More Than a Job. A Career. Success starts with the right opportunity.At Roscoe Brown, you'll be part of a team that values your contributions, invests in your development, and provides the support you need to succeed.For over 85 years, we have built a reputation around serving our customers and investing in our employees. We believe in developing our people, promoting from within, and creating opportunities for long-term careers.If you're ready for an opportunity where your organization, communication, and problem-solving skills make a direct impact, apply today and start your journey with Roscoe Brown.Our office is located at 959 North Thompson Lane in Murfreesboro, TN.