Head of Private Client at Aviation Los Angeles, California

Summary

Head Of Private Client Services

This role leads Private Client Services and exists to make service excellence consistent. You own the accountability system across the Client Relationships and Flight Strategy teams: the standards, metrics, coaching, hiring, and performance conversations that hold the bar for quality in place. Success looks like a team with clear expectations, a fast ramp for new hires, and a consistently high standard of client work every day.

This position reports to the Chief Executive Officer and is located in Beverly Hills, Los Angeles. It is a full-time, exempt employment type with benefits including 401(k) matching, health insurance, and PTO.

The role involves performance & accountability, coaching & development, hiring & capacity planning, operating cadence & quality controls, partnership with practice leads, and executive partnership.

Candidates should have 7+ years directly managing client-facing teams, experience leading senior individual contributors, built on 10+ years in private aviation, wealth management, luxury hospitality, or a comparable client-advisory environment. A track record of running a real performance system, a genuine passion for developing people, credibility to lead experts, excellent communication skills, direct experience operating in a remote, high-trust, and fast-paced environment, and Salesforce or comparable CRM proficiency are required.

We are the largest strategic advisory practice in private aviation. We've advised on over $5 billion in private aviation transactions and support more than 30,000 client flights annually, putting that depth of data and experience to work for every client we serve. This role is technical, the autonomy is real, and the work matters. We save clients meaningful money and meaningful aggravation, and we're held to a high standard because of it. No commissions, no quotas, no games. If you want to build and hold the standard for the team that defines our firm, this is the seat for you.

We offer a competitive salary based on experience and geographic location. This role is eligible for a performance bonus. Benefits include 401(k) matching with automatic vesting, medical and dental insurance, and paid time off.

Because we operate seven days a week, this role involves occasional after-hours, weekend, and holiday availability for escalations and team coverage. Schedule flexibility is a must.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for extended periods, communicate verbally and in writing, and use office equipment such as a computer, keyboard, and telephone. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision for working on a computer and reading documents. The employee must also be able to maintain focus and concentration in a home or office environment with minimal interruptions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

This company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof and/or be verified of U.S. Citizenship or authorization to work in the United States.

Job Description

Head Of Private Client Services

This role leads Private Client Services and exists to make service excellence consistent. You own the accountability system across the Client Relationships and Flight Strategy teams: the standards, metrics, coaching, hiring, and performance conversations that hold the bar for quality in place. Success looks like a team with clear expectations, a fast ramp for new hires, and a consistently high standard of client work every day.

This position reports to the Chief Executive Officer and is located in Beverly Hills, Los Angeles. It is a full-time, exempt employment type with benefits including 401(k) matching, health insurance, and PTO.

The role involves performance & accountability, coaching & development, hiring & capacity planning, operating cadence & quality controls, partnership with practice leads, and executive partnership.

Candidates should have 7+ years directly managing client-facing teams, experience leading senior individual contributors, built on 10+ years in private aviation, wealth management, luxury hospitality, or a comparable client-advisory environment. A track record of running a real performance system, a genuine passion for developing people, credibility to lead experts, excellent communication skills, direct experience operating in a remote, high-trust, and fast-paced environment, and Salesforce or comparable CRM proficiency are required.

We are the largest strategic advisory practice in private aviation. We've advised on over $5 billion in private aviation transactions and support more than 30,000 client flights annually, putting that depth of data and experience to work for every client we serve. This role is technical, the autonomy is real, and the work matters. We save clients meaningful money and meaningful aggravation, and we're held to a high standard because of it. No commissions, no quotas, no games. If you want to build and hold the standard for the team that defines our firm, this is the seat for you.

We offer a competitive salary based on experience and geographic location. This role is eligible for a performance bonus. Benefits include 401(k) matching with automatic vesting, medical and dental insurance, and paid time off.

Because we operate seven days a week, this role involves occasional after-hours, weekend, and holiday availability for escalations and team coverage. Schedule flexibility is a must.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for extended periods, communicate verbally and in writing, and use office equipment such as a computer, keyboard, and telephone. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision for working on a computer and reading documents. The employee must also be able to maintain focus and concentration in a home or office environment with minimal interruptions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

This company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof and/or be verified of U.S. Citizenship or authorization to work in the United States.