Patient Experience Performance Improvement Analyst

Job Description:

Patient Experience Performance Improvement Analyst

Description

Position Summary

EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
COMPETITIVE SALARY & BENEFITS PACKAGE



As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.

UMC is a Level I Trauma Center, home of the ONLY Verified Burn Center, and Transplant Center. In 2026, we became the FIRSTand ONLYMagnet®-Recognized hospital in the state, reflecting UMC's nursing professionalism, teamwork, and superiority in patient care.

Position Summary:
Performs specialized professional-level performance improvement analysis, administrative, organizational, systems, budgetary, and related analysis to improve overall patient experience initiatives, programs, and activities.

Job Requirement

Education/Experience:
Equivalent to a bachelor's degree in public administration, business administration, healthcare, or a similar field, and four (4) years of professional-level experience in healthcare data analytics, quality improvement, patient experience, or high-end hospitality and guest relations, with a demonstrated ability to translate service excellence into a healthcare environment.

Licensing/Certification Requirements:
None.

Additional Position Requirements

• Minimum 3 years of experience working with Microsoft Suite including Word, PowerPoint, and Excel with advanced proficiency.

Knowledge, Skills, Abilities, and Physical Requirements

Knowledge of:
Principles and practices of public administration; Federal, state, and county laws and regulations related to the health care agency; HCAHPS and regulatory requirements; basic data sampling and statistical analysis techniques; computer applications related to duties; project management and analytical techniques.; department and hospital safety practices and procedures; patient rights; infection control policies and practices; department and hospital emergency response policies and procedures.

Skill in:
Providing professional analytical and programmatic work; carrying assigned project(s) through, from data gathering to completion; using initiative and independent judgement within general policy guidelines; translating complex data into actionable recommendations; use of computer software/applications related to duties; maintaining accurate records and files; preparing clear and concise reports, correspondence and other written materials; contributing effectively to the accomplishment of team or work unit goals, objectives and activities; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard office equipment, stamina to remain standing for long periods of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. Strength and agility to occasionally lift and carry up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification

The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:

• Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"! https://www.nvpers.org/front
  • Vesting in the pension plan after 5 years of qualifying employment!
• Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
• Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (twelve scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
• Extended Illness Bank (a/k/a Sick Bank)
• 457 Deferred Compensation Plan
• Comprehensive Group Health Insurance Plan
• Nevada has no State Income Tax
• No Social Security (FICA) Deduction

THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER

Closing Date/Time: 6/18/2026 5:00 PM Pacific

Salary:

$27.69 - $42.92 Hourly