Staff Service Analyst I/II - HHSA Operations Division

Job Description:

Staff Service Analyst I/II - HHSA Operations Division

Description

The Napa Valley

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE .

The Position

This Staff Services Analyst position supports the operations of the Employee Services Unit within the Operations Division of the Health and Human Services Agency (HHSA). The incumbent will provide administrative and program support for a variety of human resources, payroll, compliance, credentialing, and workforce support functions focused on ensuring employees meet position requirements, remain compliant with applicable policies and regulations, and have the resources needed to perform their duties.

Responsibilities may include tracking employee qualifications, licenses, certifications, and other position requirements; supporting credentialing, privileging, provider enrollment, and regulatory compliance activities; coordinating leave, accommodation, and workers' compensation-related processes; supporting department timekeeping and payroll activities; preparing reports and analyses; interpreting policies and procedures; and serving as a liaison with HHSA staff, County departments, contractors, and regulatory agencies.

This position plays a key role in supporting agencywide programs and administrative processes that serve multiple HHSA divisions, including Behavioral Health, Public Health, and Child Welfare Services. Responsibilities may include administering credentialing and compliance processes, supporting audits and regulatory reviews, maintaining workforce data and reporting, managing employee communications and service requests, and coordinating with internal divisions, external partners, and regulatory agencies. The incumbent will also coordinate the HHSA Clinical Supervision Program, administer continuing education provider information, and support organizational development initiatives.

The position may analyze data, evaluate processes, identify trends or compliance concerns, and provide recommendations to Employee Support and Organizational Development leadership regarding workforce programs, employee services, and regulatory requirements. In addition, the incumbent may provide functional direction, training, and guidance to support staff to help ensure the timely and accurate completion of team responsibilities.

The ideal candidate will be a detail-oriented and adaptable professional with foundational analytical, organizational, and customer service skills. They may be asked to manage competing priorities, handle confidential and sensitive information with discretion, exercise sound judgment, and establish effective working relationships while working both independently and collaboratively.

Click here to learn more about HHSA's commitment to learning and serving!

This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may also be used to fill current and future full-time, part-time, limited term, and extra help vacancies for up to one year. The position will be filled at the Staff Services Analyst I or II level, based on candidate qualifications.

Memorandum of Understanding (MOU) Agreed Salary Increases and Winter Time Off:

• 3.5% COLA increase effective 7/1/2026
• 32.0 hours of Winter Time Off

POSITION REQUIREMENTS

Experience and Education:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Staff Services Analyst I ($44.06 - $52.55 Hourly)
Experience: No related experience is required.

Education: A Bachelor’s degree from an accredited college or university with major coursework preferably in business administration, public administration, systems analysis, accounting, or related field. (Responsible supervisory or higher-level experience performing a variety of difficult analytical work, which includes the independent research, analysis, and preparation of reports, in any of the following areas: administrative, management, personnel, fiscal, budgetary, or data processing may be substituted for the required education on a year-for-year basis.)

Staff Services Analyst II ($48.41 -$57.67 Hourly)
Experience: One year of experience performing administrative management, personnel, fiscal, budgetary, staff development, or data processing analysis work, including the preparation of recommendations and reports, or one year of experience as a Staff Services Analyst I.

Education: Equivalent to graduation from college with major course work in business administration, public administration, systems analysis, accounting, or related field. (Responsible supervisory or higher-level experience performing a variety of difficult analytical work, which includes the independent research, analysis, and preparation of reports, in any of the following areas: administrative, management, personnel, fiscal, budgetary, or data processing may be substituted for the required education on a year-for-year basis.)

License or Certificate:*

• Possession of a valid California Driver's License

*Any license, certification, or registration required for this position shall be maintained (i.e., active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

RECRUITMENT PROCESS

Application Deadline

By 5:00 PM, PST, June 22, 2026

Application Screening & Supplemental Question Scoring

Tentatively scheduled for the week of June 22, 2026

Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.

Oral Panel Interview

Tentatively scheduled for the week of July 6, 2026

The most qualified candidates will be placed on the eligibility list and may be considered to fill positions for up to one year.

Human Resources reserves the right to change the recruitment process at any time.


Example of Duties

Explore the full job descriptions below:

• Staff Services Analyst I
• Staff Services Analyst II

Benefits
Learn more about the benefits package for this position HERE.

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Disaster Service Workers
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

Napa County is an Equal Opportunity Employer.

PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION

SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forPublic ServicesEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.

SELECTION PROCESS -

FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.

Closing Date/Time: 6/22/2026 5:00 PM Pacific

Salary:

$91,644.80 - $119,953.60 Annually