Customer Service Representative

Job Description:

Customer Service Representative

Description

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Municipal Court - Traffic Violations Bureau Division
Location: 511 E 11th Street, Kansas City, MO
Pay: $18.37-$28.01 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Application Deadline: April 17, 2026


Responsibilities

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What you'll do

• Process court payments and payment plans in person and online to ensure accurate case resolution and compliance with court orders.
• Manage bonds and bond documentation, including posting cash and professional bonds, processing bond surrenders, and handling refund requests to maintain financial accuracy.
• Serve as a primary point of contact for defendants, responding to inquiries in person, by email, and through call center or 311 referrals with professionalism and clarity.
• Maintain accurate court records and documentation by updating contact information, processing address changes, and researching case details.
• Handle cash drawer and transaction tracking to ensure accountability and accuracy, especially during system transition periods.
• Process compliance, records, and appeals requests to support timely access to court information and services.

What success looks like

• Payments, bonds, and records are processed accurately and on time
• Defendants receive clear information and respectful service
• Cash drawer and transaction logs balance consistently
• Court records are complete, organized, and up to date
• Supervisors and court staff can rely on your accuracy and professionalism

What you get

• Stable employment in municipal government
• On-the-job learning in court operations and public service
• Opportunities to build transferable administrative and customer service skills

Why this role matters
The Traffic Violations Bureau is often the public's first interaction with the Municipal Court. Your work ensures payments are handled correctly, records are accurate, and defendants understand their responsibilities. This role directly supports fairness, efficiency, and public trust in the court system.
What you'll bring

• Strong customer service skills and the ability to communicate clearly and calmly
• Experience handling cash, payments, or financial transactions with accuracy
• Comfort working with computer systems, data entry, and electronic records
• Attention to detail when processing documentation and court information
• Ability to manage multiple tasks while maintaining accuracy and professionalism

Qualifications

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REQUIRES

• High school graduation and 1 year of public or private sector experience in customer service work OR an equivalent combination of qualifying education and experience.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).