Enterprise Application Administrator*

Job Description:

Enterprise Application Administrator*

Description

The Job

The Innovation and Technology Department (ITD) is recruiting for an Enterprise Application Administrator* to support Countywide enterprise systems in a centralized IT environment.

Incumbents provide advanced technical support, systems analysis, and maintenance for enterprise applications in both on-premises and Software-as-a-Service (SaaS) environments. This position is responsible for troubleshooting issues, supporting system upgrades and implementations, and ensuring system reliability, security, and performance across critical County systems.

This position serves as a technical resource and works collaboratively with infrastructure, network, security, development teams, and external vendors.

Duties may include:

• Administer, configure, and maintain enterprise applications in both on-premises and SaaS environments.
• Provide Tier 2 support for enterprise applications; troubleshoot, analyze, and resolve issues.
• Manage enterprise platforms such as Microsoft IIS, ServiceNow, FileNet (content management), FTP/SFTP services, monitoring systems, task schedulers, SSL certificates, mainframe-integrated applications, and AI-based tools (e.g., ChatGPT Enterprise).
• Perform application lifecycle activities, including installation, configuration, patching, upgrades, and decommissioning.
• Support enterprise web hosting environments, including IIS configuration, application security, and performance tuning.
• Administer SSL/TLS certificates, including issuance, renewal, deployment, and troubleshooting.
• Support enterprise file transfer systems ensuring secure and reliable data exchange.
• Support enterprise system monitoring (Broadcom Unified Infrastructure Management).
• Participate in enterprise projects such as system implementations, migrations, and upgrades.
• Collaborate with cross-functional IT teams including network, security, database, and development teams.
• Ensure systems comply with County, State, and Federal security and audit requirements.
• Develop and maintain technical documentation, procedures, and knowledge base articles.

*Official Job Title: Systems Support Analyst II. For more detailed information and complete list of duties, view the Systems Support Analyst II job description.

ABOUT THE DEPARTMENT

The Innovation and Technology Department is County of San Bernardino’s primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success. Learn more about our initiatives in IT's Strategic Plan .

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Travel: Travel

throughout the County may be required and employees will be required to make

provisions for such transportation.

Availability: Incumbents may occasionally work evening and weekend hours. Some overtime, on-call, or call back work may be required.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.

Minimum Requirements

REQUIRED EXPERIENCE: Two (2) year of full-time equivalent experience within the last five (5) years performing systems administration supporting complex applications and infrastructure.

Experience must include responsibility in at least two (2) of the following areas:

• Familiarity of enterprise application platforms (e.g., IIS, ServiceNow, FileNet, UIM, FTP, SSL, or similar)
• Administration of Operating Systems - Windows Server, Red Hat Linux, IBM z/OS
• Web/application hosting and support
• High availability, disaster recovery, or business continuity
• Integration of on-premises and SaaS systems
• Secure communications (e.g., SSL certificates, authentication systems)
• Monitoring and performance tuning of enterprise systems

-AND-

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in computer science, or a closely related field. A list of coursework must be submitted with the application.

Education Substitution: One (1) additional year of qualifying work experience may substitute for the education requirement.

Desired Qualifications

The ideal candidate will possess experience within two or more of the below areas:

• Experience supporting enterprise, Countywide platforms in a centralized IT environment.
• Experience working in a public sector or government organization.
• Experience supporting both on-premises and SaaS platforms.
• Familiarity with multiple operating systems (Windows Server, Linux, IBM z/OS)
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Web technologies (IIS, HTTP/HTTPS)
• IT Service Management (ITSM) tools and processes (e.g., ServiceNow)
• SSL/TLS certificate management
• File transfer technologies (FTP/SFTP)
• System integrations, APIs, and authentication (SSO, SAML, OAuth)

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference:

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 4/24/2026 5:00 PM Pacific

Salary:

$88,836.80 - $122,408.00 Annually