Risk Analyst (Worker's Compensation) - Austin Human Resources

Job Description:

Risk Analyst (Worker's Compensation) - Austin Human Resources

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Austin Human Resources is committed to supporting a safe, equitable, and high-performing workplace for all City of Austin employees. Through strategic partnership, data-driven practices, and a focus on continuous improvement, the Risk & Safety Division provides citywide leadership in managing risk, reducing injury, and strengthening organizational resilience.

We are seeking a knowledgeable and service-oriented Risk Analyst to support the City’s Workers’ Compensation Program. This position plays a crucial role in ensuring effective claims management, regulatory compliance, and timely coordination among departments, the City’s Third Party Administrator (TPA), and other external partners. The Risk Analyst serves as the primary liaison for assigned departments, offering technical guidance, oversight, and analytical support to Department Workers’ Compensation Representatives (DWCRs).

The purpose of this position is to support the City’s Risk Management program with a primary focus on the oversight and administration of the Workers’ Compensation Program and Third Party Administrator (TPA). This includes monitoring TPA performance, ensuring compliance with Texas Workers’ Compensation laws and City policies, performing analytical functions such as interpreting loss runs and claims data, and identifying trends that inform decision making. The position also serves as a key liaison between departments, the TPA, and medical management partners while supporting broader citywide risk management initiatives and strategies.

In this role, you will evaluate claim activity, monitor TPA performance, identify trends in loss data, and help drive interventions that reduce injury frequency, claim severity, and overall program costs. You will also provide training, facilitate claim review meetings, and support departments in navigating complex case management issues.

If you are committed to improving the employee experience, strengthening program consistency, and advancing a culture of safety and accountability, we invite you to apply and help support the City of Austin’s mission to protect and empower its workforce.

Job Description:

Risk Analyst

Purpose:

Under general supervision, develop, administer, and implement risk management programs within one or more departments or Citywide.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Conducts analysis of potential risks to the City and recommends risk management techniques and actions minimizing or transferring exposures and financing losses.
  
• Coordinates property and casualty insurance programs and recommends changes in policy forms, coverage, and deductibles.
  
• Coordinates property loss control engineering.
  
• Researches industry best practices and writes requests for proposals to secure the services for self-insurance and risk management functions.
  
• Evaluates, identifies, and recommends solutions for existing programs, including monitoring the implementation of agreed upon solutions until problem resolution.
  
• Develops and implements systems and procedures to ensure that vendors are in compliance with all contractual provisions.
  
• Compiles and analyzes self-insurance and/or premium costs, industry and reserve trends and benchmarks, performance-based incentives, and statistical data.
  
• Provides recommendations for new initiatives and program improvements.
  
• Plans, designs, develops, implements, and evaluates programs within area of specialization for Citywide use.
  
• Analyzes contracts between the City and outside vendors and determines the scope and provisions of all insurance coverage and provisions required by the City.
  
• Develops, implements, and conducts training and/or group meetings to collect or distribute information.
  
• Provides consulting to departments and the public on insurance coverage reviews, interpretations of coverage, property and liability exposures, and causes of loss.
  
• Completes property valuations (physical appraisals) for insurance and participates in discussions with departments and carriers to evaluate findings.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May lead and train others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of risk management technique and practices.
  
• Knowledge of Commercial Property and/or Casualty insurance policies.
  
• Knowledge of Federal, State, and Local laws and ordinances governing commercial insurance and/or risk management techniques.
  
• Knowledge of City practices, policies, and procedures.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to lead others.
  
• Ability to develop and maintain current knowledge of Risk Management Programs.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in assigned areas of risk analysis/management or commercial insurance underwriting.
  
• Experience may substitute for the education up to the maximum of four (4) years.
  

Licenses and Certifications Required:

• None
  

Preferred Qualifications:

• Experience interpreting and applying Texas Workers’ Compensation laws, rules, and related regulatory requirements, as well as experience in risk management or medical insurance.
  
• Demonstrated experience working with or supporting a Third-Party Administrator (TPA) in a self-insured workers’ compensation or property & casualty claims-related environment.
  
• Experience working with Texas 504 healthcare panels.
  
• Experience analyzing workers’ compensation data, including loss runs, medical bill review data, or claim performance reports.
  
• Advanced skills in Microsoft Excel.
  
• Possession of relevant licenses or certifications in the workers’ compensation or insurance field (e.g., Texas Workers’ Compensation Adjuster License).
  

Notes to Candidate:

Austin Human Resources is excited to invite a detail‑oriented and service‑driven Risk Analyst to join our Risk & Safety Division. In this critical role, you will support and strengthen the City’s Workers’ Compensation Program by providing technical expertise, analytical insight, and hands‑on coordination to departments across the organization.

Key Responsibilities include:

• Serving as the primary point of contact for assigned departments, providing daily guidance and support to Department Workers’ Compensation Representatives (DWCRs)
  
• Supporting oversight of the City’s Third‑Party Administrator (TPA), including monitoring contract performance and compliance with service expectations
  
• Analyzing workers’ compensation loss data, claim trends, and key performance metrics to identify risks and recommend prevention strategies
  
• Participating in claims‑management activities, including facilitating bi‑weekly claim review meetings to address complex or time‑sensitive cases
  
• Assisting with training and onboarding new DWCRs to ensure consistent program understanding and compliance across the City
  
• Supporting broader citywide risk‑management initiatives by interpreting loss runs, identifying trends, and providing analytical insights that inform decision‑making
  
• Serving as a liaison between departments, the TPA, and medical management partners to ensure timely, compliant, and coordinated case management
  

We are seeking a collaborative professional with strong analytical skills, a working knowledge of Texas workers’ compensation requirements, and a commitment to delivering excellent service to internal partners. If you are passionate about improving claims outcomes.

Salary Range: $71,630.00 - $90,980.00 annually (Midpoint)

Office Location:

Learning and Research Center

5202 E Ben White, Ste. 600

Austin, Texas 78741

Days and Hours:

Monday - Friday.
8:00 a.m. - 5:00 p.m.
Hours may vary due to operational needs. An alternative schedule and remote work/teleworking options are available, but position requires a minimum of 40% per week in office standard.

Driving Requirement:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

When completing the City of Austin employment application:

A detailed and complete employment application is required to evaluate your qualifications. Please follow the guidelines below:

• Clearly describe your experience for each position, especially as it relates to the minimum and preferred qualifications.
  
• Include all relevant experience, including supervisory or leadership roles.
  
• This information will be used to determine interview eligibility and starting salary, which is based on documented experience.
  

Important Reminders:

• A cover letter is required for this position. Both must be uploaded at the time of application. Applications without these documents will be considered incomplete and will not be reviewed.
  
• A résumé or cover letter does not replace a fully completed application.
  
• Do not use phrases like “see résumé” or refer to other documents to complete any section.
  
• The “Duties and Responsibilities” sections must be fully completed.
  
• The application is the primary basis for evaluating qualifications and determining compensation.
  
• Include all employment you wish to be considered, with job titles, dates, duties, and responsibilities for each role.
  
• Once the job posting closes, applications cannot be modified.
  

The use of AI is strictly prohibited for responding to the application and during the interview process.

If you are selected to interview: If you are identified as a top candidate, verification of your education, which may include high school graduation or GED, undergraduate and/or graduate degrees, will be required. You must provide proof of education from an accredited organization or institution, as well as proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits, such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered during this recruitment.

Background Check:

• A criminal background check may be required, depending on the responsibilities of the position.
  

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before that date. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Please note that the Department may close the job posting at any time after seven (7) days.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-04-28