Network Technician I/II/III - San José Fire Department

Job Description:

Network Technician I/II/III - San José Fire Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

The San José Fire Department's (SJFD) mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, “all hazard” fire department, responding to approximately 93,000 calls for service each year from 34 Fire Stations. SJFD’s service area includes a number of high-hazard occupancies, including an international airport; a general aviation reliever airport; five major hospitals (including two trauma centers, and five emergency departments); the SAP Center, home of the NHL’s San Jose Sharks (17,500 capacity); PayPal Park, home of MLS’s San Jose Earthquakes (18,000 capacity); San José State University (the oldest public institution of higher education on the West Coast) with a student population of 33,409; three super regional malls; approximately 100 high-rise structures; and the United States Patent and Trademark Office.

For more information on the San José Fire Department (SJFD), please visit the website here.

Position Duties

The San José Fire Department is currently seeking to fill two (2) full-time Network Technician I/II/III vacancies in the Bureau of Administrative Services (BAS).

The salary ranges for these classifications are:

• Network Technician I: $76,396.32 - $93,103.92
• Network Technician II: $89,849.76 - $109,221.84
• Network Technician III: $99,568.56 - $121,080.96

The salary ranges includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates’ qualifications and experience.

The Network Technician I/II/III is responsible for supporting critical Fire Department operations by providing significant technical support in areas such as ensuring network connectivity for remote locations and fire apparatus/vehicles, and supporting an enterprise desktop/client environment; including the latest Windows operating systems, Microsoft 365 suite, mobile devices, and additional enterprise-grade hardware and software.

The primary day-to-day duties of this position include system administration and deployment of desktop hardware and software, configuration/deployment/management of mobile devices, as well as resolving various end-user help requests.

Responsibilities include, but are not limited to, the following:

• Providing support for Windows 11 PCs (desktops and laptops), Microsoft 365 suite, and various office productivity or other client applications.
• Providing support for mobile devices such as iPads, iPhones, apparatus MDCs and their associated applications.
• Providing Tier 1 WAN support for data network connecting almost 40 Fire Department locations.
• Providing Tier 1 and 2 support to VOIP networks and devices (Webex, Zoom)
• Creating and maintaining desktop, laptop, and mobile images/configurations.
• Responding to incidents and/or requests from end-users via telephone, email, or helpdesk tickets, and resolving them in a timely and courteous manner.
• Triaging, prioritizing, and resolving helpdesk tickets.
• Configuring, deploying, troubleshooting, and maintaining hardware and software for department PCs (desktops and laptops), printers, peripherals, and network or other communications hardware.
• Creating and managing Active Directory objects such as users and computers.
• Deploying patches, and OS or other assorted updates to PCs and mobile devices using software tools, custom scripts, or other automated tools/processes.
• Responding to, and remediating, desktop-level cybersecurity vulnerabilities or incidents.
• Creating and maintaining documentation for helpdesk tickets, knowledge bases, system administration procedures, etc.
• Evaluating documented resolutions and analyzing trends to find methods for preventing future problems.
• Performing duties with minimum supervision, while following all policies, procedures, processes, and best practices, in order to make good judgment calls for resolving or escalating system issues.
• Administering multiple forms of MFA (multi-factor authentication).
• Assisting with IT-related tasks involved in planning, construction, remodeling, or activation of locations/facilities.

Minimum Qualifications

Education and Experience

Network Technician I

Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND six (6) months of college-level coursework equivalent to 15 semester/22 quarter units or vocational training or technology technician apprenticeship, both covering computer- related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Acceptable Substitution

Six (6) months of qualifying experience may substitute for the college-level education.

Required Licensing

• Possession of a valid State of California driver’s license.

Network Technician II

One (1) year of college-level coursework equivalent to 30 semester/45 quarter units or vocational training or technology technician apprenticeship AND one (1) year of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Acceptable Substitution

Additional qualifying experience may substitute for the college-level education on a year-for-year basis.

Required Licensing

• Possession of a valid State of California driver’s license.

• Possess a valid CompTIA A+ certificate, or equivalent professional, industry recognized certification acceptable to the City. One (1) additional year of related experience can substitute the CompTIA A+ requirement.

Network Technician III

Two (2) years of college-level coursework equivalent to 60 semester/90 quarter units or vocational training or technology technician apprenticeship AND two (2) years of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Acceptable Substitution

Additional qualifying experience may substitute for the college-level education requirement on a year-for- year basis.

Required Licensing

• Possession of a valid State of California driver’s license.
• Possess a valid CompTIA A+ certificate, or equivalent professional, industry recognized certification acceptable to the City. One (1) additional year of related experience can substitute the CompTIA A+ requirement.
• Possess a valid Microsoft Specialist certification or an equivalent professional, industry recognized certification acceptable to the City within 6 months of hire.

Other Qualifications

Background : The selected candidate will need to submit to and successfully pass a comprehensive background investigation as required by the San José Police and Fire Department.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise - Demonstrates knowledge and experience with applicable professional/technical principles and practices in any combination of the areas below:

• Knowledge of Microsoft Windows Active Directory users and computer management, security groups, or Group Policies.
• Knowledge of Windows networking such as DHCP, DNS, subnets, gateways, etc.
• Ability to troubleshoot applications such as Microsoft Windows 11, Microsoft 365 suite, and other enterprise client applications.
• Knowledge of creating, deploying, and troubleshooting desktop and laptop operating systems and images, managing and deploying Windows security patches or OS updates.
• Ability to setup, troubleshoot, deploy, and maintain hardware and software for enterprise PCs, mobile devices, printers, and peripherals.
• Experience creating and updating technical documentation.
• Ability to perform all work in accordance with Citywide and departmental procedures & policies, as well as any applicable federal and state rules and regulations.

Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.

Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ginger Quijano at [email protected].

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 4/21/2026 11:59 PM Pacific

Salary:

$76,396.32 - $121,080.96 Annually