EHR User Support Specialist

Texas Tech University Health Sciences Center Lubbock, TX

Location: Lubbock, TX
Categories: Information Technology and Communication Services
Job Type: Full Time
Posted: Apr 09, 2026

Job Description:

EHR User Support Specialist

Description

EHR User Support Specialist
Lubbock
44360BR

Position Description
Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.

This position is for a remote/hybrid role with three days per week worked onsite at a regional office location in Lubbock, Amarillo, or Abilene. The schedule offers flexibility while supporting both remote technical assistance and in-person collaboration.

The ideal candidate will have strong customer service skills and previous experience training physicians and other medical providers, with an emphasis on clear communication, patience, and professionalism.

Major/Essential Functions

Serve as a front-line resource and subject matter expert for staff using the electronic health record (EHR), providing clear, user-friendly guidance and support.
Design and deliver engaging EHR training sessions (both live and virtual), ensuring staff feel confident and supported in their use of the system.
Develop easy-to-follow training materials and job aids tailored for a variety of learning styles and user needs.
Provide hands-on support to EHR end users, troubleshooting technical and process issues with patience, professionalism, and a customer service mindset.
Respond to help desk tickets according to unit SOPs, while maintaining a focus on timely resolution and positive user experience.
Act as the primary liaison between staff, business partners, and IT teams, ensuring end users' needs are clearly understood and addressed.
Support clinicians with licensing and access management, maintaining accurate records of authorized users and ensuring compliance with access policies.
Regularly gather feedback from end users to identify opportunities to improve training, support, and system usability.
Contribute to maintaining the Managed Care knowledge base, ensuring information is accessible, accurate, and easy for staff to use.
Participate in occasional onsite visits at correctional facilities to provide in-person training and user support.
Ability to pass a Texas Department of Justice background check.

Required Qualifications

Bachelor's degree from four-year college or university;
One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=911237

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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EHR User Support Specialist